I. Introduction Loss Prevention Surveys
Floater Line/Dividing Rope
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Floater Line/Dividing Rope A floater line should be permanently installed between the shallow and deep ends of the pool at the five-foot level, or at any sudden change in depth. Pools, which reach a maximum depth of five-feet are not required to have a floater line. In some jurisdictions, a painted or tiled marker, which follows the walls and bottom of the pool at the five-foot section is required. This device is not considered a replacement or substitute for the floater line.
Two USCG rated life rings complete with a rope having a minimum length of 1.5 times the width of the pool should be conspicuously provided at the pool.
A shepherd's hook capable of reaching the main drain from the pool edge should be conspicuously posted poolside. In exterior pools, the hook should be constructed of nonconductive material. Telephone An emergency telephone, which is programmed to ring directly to the hotel operator, should be conspicuously installed within the pool enclosure or be easily accessible from it. A sign indicating "Emergency Phone" should be prominently posted near the phone. If possible, the phone should be programmed to have priority status.
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Fecal Material Due to health concerns, special care should be taken in the event fecal material is discovered in the pool. Formed Stool Upon discovery of a formed stool, the pool should be closed and the material removed. Water quality should be tested. Sanitizer levels should be maintained at the specified levels and the pool should remain closed for a minimum of two hours. Liquid Stool If evidence of diarrhea is discovered in the pool, it should be closed and the following actions taken:
Closing the Pool The pool should be closed when any of the following conditions exist:
Leisure Activities XI-5
Signage Pool Rules Swimming pool signage should be prominently posted around the pool to alert guests to the pool’s regulations. The lettering on the signage must be large enough to be easily read from the pool deck. In addition to wording required by local codes, the signs should contain the following information: No Lifeguard on duty. (Hotels which provide a life guard should post "No swimming unless lifeguard is on duty".)
Whirlpool Rules Signage, which contains the following information, should be conspicuously posted at the whirlpool:
Kill Switch Whirlpools should be equipped with an emergency power disconnect or "Kill Switch" connected to the circulation pump. The switch should shut off power to the circulation pump when it is activated. The switch should be labeled "Emergency Shut-off" and be conspicuously installed near the whirlpool.
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Depth Markings Depth markings should be posted in both feet and meters. The markings should be on the pool deck and on the inside edge of the pool above the water line. The markings should be posted on each end and each side of the pool. In large or irregular pools, additional signage should be installed to accurately indicate the pool depth. The maximum distance between depth markings should not exceed 30 feet. In "Zero Depth"/"Beach Entry" pools where the water is less than 1 foot deep, the signage should indicate "Shallow Water" rather than the depth. International "NODIVING" signage should be posted next to each sign.
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No-Diving Signage “NO-DIVING” signage with the International “NO-DIVING” symbol should be posted on the pool coping near depth markings and prominently displayed where it can be seen from all areas in and around the pool and in a location noticeable when entering the pool area. The lettering and the symbols on all signs should be in contrasting colors to the background and should be large enough to be easily read from the pool deck. Signs installed on the pool deck should have a slip resistant surface. Supervision One of the most important aspects of pool safety is the supervision of children. Children should be attended by a custodial adult at all times. If any unsupervised children are observed in the pool area by hotel staff, they should be escorted from the pool area. A visual inspection of the pool by hotel staff should be made regularly. Children should never be left unattended in the pool area. When the hotel provides lifeguards, they should comply with local and state requirements. Lifeguards should not be a substitution for the presence of a custodial adult. Pool signage should be adjusted accordingly. Use of Pool by Unregistered Guests Unauthorized persons using the facilities should be considered trespassers and handled in accordance with the trespassing procedures outlined in this manual. Persons authorized by the hotel to use hotel facilities should be required to provide their name, address, phone number, and name of the hotel guest if applicable.
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Fitness Center To help prevent unauthorized access to the fitness center, the fitness center entrance should be equipped with an electronic lock coded to guest keys. The deadbolt lock should be disabled. A house phone which rings directly to the hotel operator should be installed in the fitness center.
Exercise Room Equipment Signage A sign should be placed in the exercise room that states:
In addition, printed instructions for the use of the equipment provided by the manufacturer should be posted. To these instructions the following caution should be added: "Use this equipment only as directed in the posted manufacturers’ instructions."
A waiver, which may be used for non-guest use of leisure facilities, is included in the appendix. It is recommended that non-guests who wish to use the facilities complete this form prior to use. Leisure Activities XI-9
Sauna In buildings equipped with an automatic sprinkler system, a high temperature sprinkler head should be extended into the sauna. Periodic inspections should be made to ensure that combustible materials (paper, cardboard or towels) have not been left inside the sauna. Signage, which contains the following information, should be conspicuously posted at the whirlpool:
Playgrounds To help prevent injuries, a cushioned fall zone should be installed and extend a minimum 6 feet around stationary playground equipment. The fall zone should consist of padding material equivalent to 12” of mulch or sand. Periodic inspections of playground equipment should be conducted and documented.
Hotels, which provide information on jogging trails should inform guests that they cannot guarantee the safety of anyone using the trails and that the guest assumes all risks. The following disclaimer may be used on maps of jogging and walking trails: “These maps are furnished for our guests who choose to run or walk outdoors. This hotel
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Baby-sitting Guests who request information on the availability of baby-sitters should be furnished with the names of local, bonded baby-sitting services. When a commercial baby-sitting service is not available, the hotel should not provide any recommendations. A disclaimer should be provided stating the following: "The hotel provides this list of baby-sitting services for informational purposes only. The hotel accepts no liability for the services provided. Guests should interview the individuals prior to leaving their children in their custody. Guests should provide baby-sitters with any necessary rules and instructions." It is recommended that guests using baby-sitters at the hotel be advised to ask their babysitters to conform to the following:
XII. Hotel Emergencies Emergency Response Team..........................................................................................................2 Emergency Management Plan......................................................................................................8 Fire Emergencies .........................................................................................................................11 Floods...........................................................................................................................................25 Hurricane/Typhoon.....................................................................................................................28 Tornadoes/Windstorm................................................................................................................34 Winter Storms.............................................................................................................................36 Re-Opening After Evacuation Due to Storms...........................................................................38 Earthquakes ................................................................................................................................40 Structural Collapse and Explosions...........................................................................................47 Food Contamination...................................................................................................................48 Terrorism ....................................................................................................................................49 Bomb Threats..............................................................................................................................50 Evacuation Procedures ...............................................................................................................58 Arson............................................................................................................................................60 Civil Disturbances, Pickets & Protests ......................................................................................62 Strikes ..........................................................................................................................................64 Kidnapping..................................................................................................................................68 Extortion......................................................................................................................................70 Nuclear Emergencies...................................................................................................................71 Biological/Chemical Emergencies ..............................................................................................72 Mail Threats & Suspicious Substances .....................................................................................86 Hotel Emergencies XII-2
Emergency Response Team The primary responsibility for protection of persons and property from injury and loss during an emergency belongs to the General Manager. Often they can best meet this responsibility through the establishment of an Emergency Response Team (ERT). The ERT can then be charged with identifying, planning for and responding to emergencies. The ERT should:
Emergency Organization Staffing The number of employees assigned to the ERT on a full-time or part-time basis will depend on local conditions, including the availability and response time of the emergency agencies. In smaller hotels, the ERT may consist of the General Manager and the Chief Engineer or the engineer on duty. The ERT will not be successful unless it receives management support, adequate training and equipment. Additionally, on each shift there should be employees trained in first aid and the use of fire equipment as well as instructed on what to do in case of an emergency. In some hotels, these employees may be considered part of the ERT, but in general, the employees selected for the ERT should be selected with the idea of forming teams within departments that may respond to an emergency at anytime, anywhere in the hotel. It is desirable to have one team made up of persons from engineering. The Chief Engineer or his assistant should be a member of the ERT.
Every person who is a member is expected to perform physical duties, i.e. fight a fire, lifting, climbing, etc. All members should be available for duty at all times, or in accordance with a prearranged schedule.
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Hotels operate 24 hours a day and the selection of ERT personnel should take into account the availability of employees during periods of reduced staffing. It is important to select persons from all shifts in order to provide adequate coverage at all hours, and that periodic checks are conducted to be sure that the rotation of personnel or changes in assignments have not depleted the ERT on any one shift.
The General Manager should designate the ERT Director. The Director should be given full support from management. Responsibilities of the Director should be clearly defined and understood by the hotel staff. ERT Director should meet the following criteria:
Duties of the Emergency Response Team Director
Emergency Response Team Director s/Supervisor s Assistant ERT Directors Assistant ERT Directors should be appointed by the General Manager to assist the ERT Director and to act as director during the Director's absence. The Assistant Directors should have similar qualifications and duties as the Director. The Director and the Assistant Directors should try not to be absent from the property at the same time.
The Director should appoint Captains of various teams within the ERT who will supervise the individuals in their team. These individuals should be capable of taking charge during an emergency. Hotel Emergencies XII-4
Phase One In Phase One the ERT should be prepared to aid the victims, relocate guests and notify senior management and Risk Management of the emergency.
assistance if there are large numbers of victims. Employees who have been trained in CPR and first aid should be available to assist. Basic first aid materials, towels and blankets should be provided to the emergency personnel for use in helping victims.
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