Ilo evaluation



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Legend: Green=completed; yellow=in progress; red=delayed; white=not yet started or not planned
The realization of outputs is presented on smart-sheets. Until June 2015, the following outputs were realized:





Target
June 2015


Actual
June 2015


Objective 1: Industry associations and training

 

 

Nr. institutions embedding SCORE Training in their SMEs service portfolio

1

2

% training cost covered by non-ILO resources

50 M1 and 60 M2-5

0 M1 and 72 M2-5

Nr. of national institutions or MNEs sponsoring/paying for SCORE

1

0

Output 1: sub-sectors and clusters with high decent job creation potential and strong

 

 

Nr. of clusters selected (geographic areas)

2

2

Output 2: Industry Association and training

 

 

Nr. of MoUs signed by IAs/training institutions

2

0

Nr. of reps of IAs/training institutions trained (M/F)

12 (30%F)

16 (31%F)

Nr. of business plans for SCORE Training developed by IAS/training institutions

1

0

Output 3: National capacity available to replicate

 

 

Nr. of national Expert Trainers available (m/f)

2

3

Presence of a national centre of excellence for SCORE

0

0

Objective 2: Service providers deliver effective

 

 

% of Modules delivered with medium or high independence

Medium: 50
High: 25

Medium: 33
High: 20

Output 4: A locally adapted, gender-mainstreamed edition of SCORE-training

 

 

Nr. of Modules gender-mainstreamed and adapted to sector and country

4

1

Output 5: SCORE M&E system established and up-to-date

 

 

Nr. of monthly/quarterly reports submitted on time

2

2

Nr. of incomplete/incorrect data sheets in M&E database

0

2

Output 6: Service providers trained to deliver

 

 

Number of trainers certified in SCORE module 1 (m/f)

8 (11% F)

9 (11%F)

Output 7: SMEs trained on SCORE Modules 1-5

 

 

Number of SMEs trained on Module 1 (M-owned/F-owned)

68 (25%F)

81 (12%F)

% of SMEs taking up more than one module

30

33

% of participants rating training as good or very good

75

90

Immediate Objective 3: Increased awareness of responsible workplace practices

Nr. of partner initiatives promoting responsible workplace practices as a result of ILO awareness raising

1

0

Output 8: Documentation and dissemination of good workplace practices is available

Nr. of case studies documented

5

5

Nr. of national disseminating events

3

4

Output 9:  Policy makers, labour inspectors and social partners have increased awareness

Nr. of policy makers, labour inspectors and social partners trained (not in ToT/E) (M/F)

26(30%F)

26 (30%F)

Nr. of NTAC meetings held

8

9

(Between brackets is the percentage of Females)
The table above shows that implementation of SCORE in Ghana is largely on track when comparing realization with targets.
Outcomes reported on the M&E online platform until 20 December 2015 are presented below:


% SME's reporting on one or more key indicators

11%

Average # EIT meetings/month

3

Average # EIP projects completed

39

Average # gender-sensitive practices

2

Average # employee suggestions/month

2

Average % change # grievances

-56

Average % change defect rate

-39

Average % change energy usage

20

Average % change absenteeism

13

Average % change labour turnover

-39

Average % change # accidents logged

-67

Average % change average wage/employee




Estimated average cost-savings due to SCORE (in USD)

1,189.00

The table above shows that only a small percentage of companies (through SCORE consultants) are providing inputs on enterprise improvements. According to these data, the number of accidents and labour turnover has gone down considerably, while companies also report on significant changes in defect rates, energy use and absenteeism. No information was given on changes in the average wage.


At the highest level, outcomes were reported on job-creation effects. The results (until 20 December 2015) are presented in the table below:


Enterprises Trained

110

# Enterprises for which data is available

79

% Enterprises providing basic reporting

72%

 




Job creation




Nr. of jobs created in enterprises trained

708

Nr. of jobs lost in enterprises trained

-184

Net change

524

Changes in employment status




Increase in casual workers

205

Decrease in casual workers

-1358

Net change

-1153

In Ghana until the current date 110 enterprises are trained. With respect to the basic indicator of job creation, on 79 enterprises data have been provided. The data show that SCORE is generating net jobs, despite the financial crisis in Ghana and the increased competition from international companies.


During the evaluation visit the evaluators have visited four SME’s to confirm achievement of outcomes in enterprise walkthroughs. The changes observed at SME level are presented in the table below. The average scores are given on a three-point scale (1=low, 2=sufficient, 3=good)


SME Walk Through Checklist




1. Visibility CSR expressions

2,00

2. Visibility certificates (ISO etc.)

1,67

3. Overall cleanliness

2,33

4. Clear instructions workers safety

2,67

5. Visible OSH aspects

2,33

6. Signs energy efficiency

2,33

7. Gender specific provisions

2,00

8. Waste management systems

2,00

9. Facilities worker’s social wellbeing

2,00

The Enterprise walkthroughs also show the positive effects of SCORE, particularly in the area of clear instructions on health and safety. .


Appreciation of workers on the application of SCORE in their companies are presented below on a five-point scale (1=not at all/very low, 2=low; 3=sufficient, 4=high, 5=very high):


Survey workers in SME’s benefiting from SCORE




1. Awareness ILO/SCORE

4,33

2. Participation in SCORE

4,67

3. Quality SCORE

4,29

4. Performance trainers

4,50

5. Effects on Management-Workers dialogue

4,50

6. Changes in company after SCORE

4,33

7. Effects on labour conditions

3,89

8. Effects on worker’s organization & unionization

4,00

9. Effects on women participation

4,00

At the outcome level, interviews and surveys with workers show that changes as a result of SCORE are highly appreciated by most workers. The lowest score, however, concern improvements in working conditions.




  1. Opinions and Appreciations of SCORE by partners and beneficiaries

2.1 SCORE team

The ILO SCORE team in Ghana consists of two persons: the national project coordinator and one admin assistant. Being a former executive director of GEA and having several years of experience working with ILO, the national project coordinator seems well connected with all partners involved in the SCORE project: employers, trade unions as well as government. A big help has been the foundation of STSG as well functioning service provider responsible for the implementation of the training and consultations in the Accra and Tema regions. The start of trainings in Sekondi-Takoradi is seen as a first step in the expansion to other regions to increase the impact of SCORE on the national level. In the long run it is the Ghanaian government, most likely the Ministry of Employment and Labour Relations, who should champion the SCORE project as National Centre. Although the financial sustainability of the project is a concern, the team has some promising contacts with possible financers like the Ecobank.


A survey among SCORE staff shows the following appreciations on a five-point scale:




Score

1. Integration SCORE in ILO policies & plans

5,00

2. Appreciation SCORE by Government (as perceived by SCORE officers)

4,00

3. Appreciation SCORE by Employers

4,50

4. Appreciation SCORE by trade unions

4,00

5. Appreciation technical support from central SCORE team by national teams

5,00

6. Perspectives future sustainability

4,00

7. Change behaviour SMEs after SCORE

5,00

8. Gender equity in SME's after SCORE

5,00

The survey responses are in line with the interview findings with the different stakeholder groups. SCORE has good relations with stakeholders. There is a firm belief that the SCORE programme leads to changes at the factory level.
2.2 SCORE trainer’s and SCORE training service organizations

At the start of the project 9 individual consultants decided to join forces in the Score Training Solutions Ghana. STSG is a well-run not-for-profit organization providing practical training and in-factory consultations for industries that aim to improve productivity and working conditions in SMEs. STSG is responsible for the organization and implementation of training activities and company visits. As shown by the satisfaction ratings, their training is highly appreciated by the companies that have participated in SCORE. A point for improvement in the relation with the SCORE team is the planning of activities. The STSG consultants complained that training activities are sometimes planned on an ad hoc basis.


During the interview, the STSG consultants showed their dissatisfaction with the lack of commitment from most members in the NTAC. “Because of the positive results of SCORE, you would expect partners to champion the project. They know about the successes, but at the same time do not put much effort into it. Their interest in SCORE disappears as soon as it becomes clear that it needs work and is not a golden egg.” The consultants see insufficient buy-in from other partners and a lack of endorsement. As they explained: “If you do not have a bit of cloud behind you, it becomes very difficult to sustain the project”.
A small survey among SCORE trainers shows the following appreciations on a five-point scale:


 

Score

1. Growth SME demand for SCORE

3,5

2. Tailoring SCORE to SME needs

4,875

3. Appreciation SCORE by SME owners

4,5

4. Appreciation SCORE by SME workers

4,625

5. Quality SCORE modules & materials

4,75

6. Technical support from HEADQUARTERS SCORE team

4,375

7. Perspectives future sustainability

3,625

8. Change behaviour SME’s after SCORE

3,875

9. Gender equity in SME's after SCORE

3,625

10. Willingness & capacity SMEs to pay for SCORE

2,5

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