State of kuwait mission post report



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TRANSPORTATION

Public transport in Kuwait is very limited, with public busses, mostly in poor state. Taxi drivers are expatriates from various nationalities, mostly Indians, Egyptians, Bangladeshis, Pakistanis and Filipinos.

There are two types of public taxis plying Kuwait’s streets – call taxi (white) and roaming taxi (orange & white). Call taxi’s prices are fixed and roaming taxis are using meters although they do not follow this rule and you have to bargain your fare.

Drivers in Kuwait don’t really care about road safety and rules. Speeding and reckless driving is the norm.


    1. Airport :

Few international airlines fly directly to Kuwait and Dubai, Doha and Abu Dhabi are mostly used for connecting flights. The main airport is Kuwait International Airport (KWI), 16 km south of Kuwait City. The airport will undergo a significant programme of expansion designed to increase capacity and modernise facilities by 2016.


Bus and taxi services are available from the airport the former departing every 45 minutes. The journey to the city centre by road takes at least 20 minutes. There is a fixed rate between the airport and the city centre but some drivers may overcharge.

No alcohol should be carried in luggage upon entering or leaving Kuwait.




    1. Busses :

Local bus services are unreliable but inexpensive. Not all busses are air-conditioned. Some seats at the front of the bus are reserved for woman.




    1. Cars :

All transferred staff has at least one vehicle. Models from the US, Europe and elsewhere are available locally and Japanese and American models are popular. Petrol is subsidised and cheap although Kuwait Parliament agreed in principle to remove subsidies on petrol for expatriates within the next 6 months which will increase fuel prices by 25 to 30 percent.


Leasing and lease purchases have become popular in Kuwait and the latter may prove to be an easier, albeit more expensive way to obtain a car. Financing (48 – 60 months loan) packages are also available from local banks and financing institutions.

Sample:

Toyota Yaris - KD5, 500

Toyota Corolla - KD6, 500

Toyota Camry - KD7, 500

Toyota Land Cruiser - KD17, 500
Maintenance and repairs on cars are high due to excessive wear and tear caused by extreme heat and dust intrusion (average of KD180 per standard service outside the warranty period). Due to extreme heat during the summer months, tyres should be replaced every two years.


    1. Driving license and car insurance:

Transferred staff must hold a valid drivers licence and undergo blood and eye tests before a licence is issued. Insurance is compulsory (about KD300 annually). Cars are left-hand drive and traffic drives on the right. Foreigners can be deported for local traffic offences.




  1. MEDICAL SERVICES

The Government of Kuwait provides free healthcare to all Kuwaiti citizens but foreigners are required to obtain health insurance as part of their visa applications. The health insurance however does not cover all the same health services, medicines and treatment available to Kuwaiti’s. A recent trend in Kuwait has seen government services increasingly denied or limited to expatriates or provided on a less-than-equal basis. In certain areas, foreigners may only visit hospitals and health clinics in the afternoon. Morning hours are reserved for Kuwaiti Citizens.


General provisioning of non specialist medical services are adequate as provided for at the state hospital or international clinic. Kuwaiti’s undergo all medical treatment abroad through fully state sponsored programmes. For more specialised treatment transferred officials are recommended to consult their SA physicians including dental work. Claims for medical treatment in SA while stationed at the Mission must be claimed directly from the medical aid and cannot be claimed at the Mission.

Pharmacies sell mostly generic medicine and imported prescriptions are expensive. Spending by transferred officials on over the counter medication for allergies, respiratory, skin and eye infections is substantially higher than elsewhere.

Expatriates (including diplomatic staff) diagnosed with infectious or sexually transmitted diseases are deported or declared persona non grata if not recalled by the sending state.


  1. CLOTHING

Tropical clothing will be required during the extremely hot summers and many people wear summer clothing all year round. Light winter clothing is more suitable between December and March. Although winter temperatures are not low, a windproof anorak or jacket is useful protection against the occasional desert winds. Visitors also require a sun hat and good sunglasses. Raincoats are seldom needed.

Traditional Arabic dress for women is still popular in Kuwait (hijab, burqa, etc). Expatriates are expected to dress appropriately in public. Some Kuwaiti women do not shake hands with men.

Air-purifiers and air-conditioning is a necessity in all houses / apartments and shopping centres.



  1. LOCAL TIME

Local Kuwait time is three hours ahead of Greenwich Mean Time (GMT) all year round and one hour ahead of South Africa.


  1. HOURS OF BUSINESS

The working week is Sunday to Thursday. Many businesses close between lunch until 16h00 and re-open in late afternoon until late evenings.




  1. BANKING HOURS

Sunday to Thursday – 08h00 to 12h00 / 12h30

Some major branches re-open between 17h00 and 19h00


  1. OFFICE HOURS

Private sector : 08h30 to 13h00 and 16h00 to 20h00 Sunday to Thursday.

Government: 07h00 to 14h30 (winter): 07h00 to 14h00 (summer) Sunday to Thursday.

The Mission: 08h00 to 16h00




  1. SHOPPING HOURS


Smaller Local shops and Souq

Saturday to Thursday: 09h00 to 13h00 and 16h30 to 21h00

Friday: 16h30 to 20h30

Shopping Malls

10h00 to 22h00


During Ramadan daily shopping hours varies from shop to shop but mostly it is between 10h00 to 16h00 and 20h00 to 24h00.


  1. PUBLIC HOLIDAYS

Since September 2007, Kuwait has had a Friday – Saturday week-end. Secular holidays include New Year’s Day (01 January), National Day (25 February) and Liberation Day (26 February). All Islamic holidays are strictly observed in accordance with the lunar calendar, including Mawlid al-Nabi (the birthday of the Prophet), Eid al-Fitr (end of Ramadan), Eid al-Adha (Feast of the Sacrifice) as well as the Islamic New Year.


The prescripts of the Holy Month of Ramadan are strictly enforced and implemented by government, private sector and diplomatic missions in Kuwait.


  1. MONEY

The unit of currency is the Kuwaiti Dinar (KD). The following denominations are in circulation:

Notes : ¼; ½ , 1, 5, 10 and 20 KD

Coins : 5, 10, 20, 50 and 100 Fills

Kuwaiti dinar (KD) = 1000 Fills

1 KD = USD3,52

1 KD = SA Rand 37.54

1 USD = KD,280




  1. CREDIT CARDS

American Express, Diners Club, MasterCard and Visa are widely accepted and can be applied for when opening a bank account. The Mission account is maintained at Gulf Bank but most transferred staff hold accounts at the National Bank of Kuwait (NBK).




  1. IMPORT CURRENCY CONTROLS

Local currency and foreign currencies may be imported and exported in accordance with domestic and international financial requirements.



  1. BANKS

Local Commercial banks recommended:

National Bank of Kuwait (NBK)

Gulf Bank

BNP Paribas

Burgan Bank

Citi Bank

HSBC

Kuwait Finance House (KFH)



Expatriates with bad debt are deported and denied entry in other Gulf States.

  1. COMMUNICATIONS

Post office hours are 07h00 to 14h00 (Saturday to Wednesday) and 07h00 to 12h00 (Thursday). The local mail service is inefficient. There is a system of home delivery but the use of post office boxes is recommended. Airmail to and from Europe usually takes five days and to Africa and North America up to ten days.

International courier services include:

DHL

FedEx


UPS

    1. Internet :

Internet is available and reliability of connections mostly unsatisfactory. Internet is monitored locally for security reasons. (Monthly subscription = KWD30 including setup).

28.2 Telephone :

Public telephones accept coins or phone cards and are located in most hotels and large shops. Phone cards can be purchased at post offices. Transferred staff can apply for fixed landlines for residences / apartments. International calls are extremely expensive. To have a telephone connection activated, an application form, a civil ID and a tenancy agreement must be sent to the local Ministry of Communication. It normally takes upwards of a month to have a telephone line installed. A total of KD1,000 is required as a deposit for an international telephone line.



    1. Cellular phones :

Mobile/cellular phones are popular and coverage is relatively good but monitored by authorities. International networks and roaming agreements exist with most international mobile phone companies including Viva, Ooredoo Telecom and Zain. Civil ID is required to obtain a telephone-number.

Call charges are high for international calls and connections to South Africa mostly weak and interrupted especially over week-ends. Useful numbers are:

General Emergency number - 112 (police, fire, and ambulance)

International access code (to call abroad from Kuwait) - 00

Country code for Kuwait - 965

National directory enquiries - 101




  1. MEDIA




    1. Television :

State-owned television stations operate alongside private but censored broadcasters. Satellite dishes are widely used to watch popular pan-Arab TV stations. Transferred staff with children are warned against the proliferation of pornographic channels.

Government-run Kuwait television provides a censored variety of domestic news and general entertainment programmes.

Regional and international satellite networks are very popular. Orbit Showtime Television (OSN) provides international, English-language networks, including BBC, CNN, ESPN and other entertainment channels which are censored for local content (about KWD30 monthly, depending on the package).



29.2 Radio :

Radio Kuwait, controlled by the Ministry of Information, broadcasts in Arabic, Farsi, English and Urdu. The country’s first private station, Marina FM is primarily dedicated to musical output. It is also possible to access the VOA and BBC World Services on short-wave receivers, via the internet or satellite television.



29.3 Newspapers :

Reasonable news coverage is provided by locally-printed English language papers including Kuwait Times, Al Watan and Arab Times inclusive of domestic events as well as reports from international news agencies. (Reuters, AFP, Associated Press).

Major foreign newspapers are mostly sold at bookshops in hotels, usually the day after publication. Weeklies such as The Economist and Time are also on sale but very expensive. The Ministry of Information however censors anything, including books, films, magazines and any imported publications, which it deems morally offensive.


  1. IMPORTING CARS

Importation of right hand vehicles by transferred officials for export to South Africa is discouraged and extremely cumbersome. Used vehicles over five years old are not permitted. The owner of a vehicle must hold a valid residence permit in order to import a vehicle and the owner’s presence is required at customs clearance as well as submitting registration certificates, purchase invoices and import certificates.




  1. RESIDENCE PERMITS

Visa applications prior to transfer to deployment to Kuwait must be submitted via DIRCO Protocol Branch and applications for visiting family members are very problematic and must be submitted via the Interior Ministry.


On arrival in Kuwait, transferred officials must apply to the Department of Immigration for residence permits via Note Verbal. The procedure is normally completed within two months of arrival in Kuwait. Residence permits are routinely issued for periods of up to three years and are renewable (at the request of the Embassy) for similar periods. All residents in Kuwait are required to obtain identity cards (Civil ID). These must be carried at all times and presented upon demand.

  1. ACCOMMODATION

Kuwait rental law stipulates that the owner cannot increase the rent within 5 years of a rental contract. After 5 years, the landlord can increase the rent only after he gives one month notice period but landlords often ignore the 5-year rule and raise rents against the law. Some landlords prepare a 1-year contract to get around the law to ensure they have the power to renew it and increase the rent legally. More often than not, there is also no English version of the contract so foreigners fall victim to their ploy. Rents are very high. The average rent has increased 25 to 32% in the last 2 years. When tenants reject the unlawful rent increases, landlords are using different tricks to force tenants to leave like cutting the services (electricity and water) and then claim that there are huge outstanding debts. Some landlords also exclude all maintenance from their contracts and refuse to take care of any maintenance.

32.1 Kuwait City

About 83% of the total population resides in the capital, Kuwait City. Densely-populated, affluent suburbs are situated to the south-east of the city centre, and popular with expatriates due to the proximity of diplomatic missions and international schools. Dasma, Shaab and Salmiya are 3km, 6km and 10km south-east of the central Safat Square, while Qurtoba, Surra, and Jabriya are all 7km south of the centre. Bayan, Salwa and Mishref are the furthest suburbs from the city centre, at distances of 11km, 13km and 14km respectively. Shaab, Salmiya and Salwa stretch along the coast, while the other areas are inland. The coastal area includes exclusive and very expensive hotels, sea clubs and private beaches.



32.2 Average monthly accommodation rental costs:

  • Unfurnished

5-Bedrooms House - 3,500 KWD plus

3-Bedrooms House - 2,500 KWD plus

3-Bedrooms Apartment - 1,000 KWD plus


  • Furnished

5-Bedrooms House - 3,800 KWD plus

3-Bedrooms House - 2,800 KWD plus

3-Bedrooms Apartment - 1,300 KWD plus
32.3 Accommodation for transferred officials :


  1. Official Residence : Unfurnished – 4-bedroom sub-divided house on open stand, 4 bathrooms, formal lounge, family/TV room, 2 dining rooms, 2 kitchens, 1 laundry, 2 store rooms, domestic quarters, swimming pool and shaded parking.




  1. Counsellor : Unfurnished - 3-bedroom apartment , 2 bathroom, open-plan lounge & dining-room, kitchen, store room, under-cover parking, security and recreational facilities.




  1. First Secretary : Corporate Services : Furnished apartment – 2-bedroom, study, 2,5 bathrooms, open-plan lounge & dining- room, kitchen, under-cover parking, security and recreational facilities.




  1. Third Secretary : Admin : Unfurnished sub-divided house – 3 bedroom, 2 bathroom, open-plan lounge & dining-room, kitchen, maids room and shaded parking.




  1. UTILITIES

The cost of electricity and water is generally included in the rent. Functioning air-conditioning units and air-filters are essential and a prerequisite in the workplace and accommodation for transferred officials.

33.1 Electricity :

The supply of electricity is unstable with voltage fluctuations. Voltage stabilisers are recommended. Load-sharing is increasingly applied. The electricity supply is 240 V AC Hz. Kuwait’s Parliament is planning the lifting of subsidised electricity. If it is lifted, electricity will be 22 times more expensive than the current rate for power consumption.



33.2 Gas :

Households also use bottled gas for cooking which are freely available to purchase. A few areas have mains gas.



33.3 Water :

Water pollution is a serious problem in Kuwait and damage to the ecology systems include oil and petrochemical pollutants, industrial wastes, untreated sewerage, acid rain and radio active and hazardous military wastes.

Water from desalination plants, is piped to most areas of Kuwait City. Water pressure is not always sufficient and shortages are experienced during the summer months as a result of excessive demand. Desalinated water in Kuwait is generally considered safe for washing and cooking but not safe to drink and it is advisable to filter and/or boil water for drinking. Bottled water is available locally but expensive. Desalinated water also contributes to skin and other medical conditions when used on a daily basis for hygienic purposes.


  1. DOMESTIC STAFF

It is possible to employ expatriate domestic workers, cleaners and gardeners. Full-time staff generally works a five or six day week. Houses normally provide small staff quarters. Apartments are not designed to provide accommodation for live-in staff. Employers generally provide for meals for live-in domestic workers. The Embassy provides service benefits according to the local law to its local staff. Bringing a domestic worker from South Africa is not recommended.

  1. EDUCATION

There are various schools for expatriate children and facilities are generally good. School fees are high. British, French, American and other curricula are available (KWD3,500+ per annum depending on the school-grade of the child). Admission exams apply and space at all international schools is very limited. Costs for extra tutoring are excessive (about KWD30 per session). Kuwait offers free education but only for Kuwaiti’s.

English Schools in Kuwait :

Kuwait English School (KES) - www.kes.edu.kw

British School of Kuwait (BSK) - www.bsk.edu.kw

New English School - www.nesk.com

Kuwait National English School - www.knes.edu.kw

The English School of Fahaheel (ESF) - www.skee.com

Al-Bayan Bilingual School - www.bbs.edu.kw

American School of Kuwait (ASK) - www.ask.edu.kw

American International School (AIS) - www.aiskuwait.org


  1. SHOPPING FACILITIES

Kuwait offers almost every style of shopping at mostly high end and extremely expensive outlets and modern malls. Cooperatives, traditional Souqs and Friday markets operate side by side but quality of products is suspect in many cases.

Popular Shopping Malls :

Avenues Mall, 360 Mall, Al Kout Mall, Marina Mall, Shark Mall, Al Muhalab Mall, Olympia Mall, City Centre, etc.

Top Food Retailers :



  • M.H. Alshaya Company : Retail chain of clothing and accessories, footwear, health and beauty products, home-ware and prescription eyewear stores, restaurants and Boots pharmacies, headquartered and operates in 450 locations in the Middle East.

  • The Sultan Centre Food Products Co : Retailer and supplier of supermarket items, perishables and general merchandise – operates nine large outlets and three convenience stores. Also operates nine restaurants and runs a food logistics business.

  • Lulu Hypermarket : Supermarket Chain.

  • Carrefour : Kuwait’s most dynamic, fast moving and exciting hypermarket chain. A joint venture company by Majod al Futtaim and Carrefour France. It sells home appliances, cleaning products, clothes electronics, food, groceries, furniture, etc.

  • The City Centre : A leading hypermarket group based in Kuwait since 1999. City Centre Hypermarkets offer the largest range of products across food, fresh food, garments, home-ware, electronics, beauty care, toys etc, together with play area and entertainment area for children.

  • Geant : A retailer with unique lines including groceries, dairy and confectionery. I has 1 hypermarket and 6 easy supermarkets.

  • Co-operative Societies : Started in 1962 and are considered among the most important economic landmarks in Kuwait. They encompass 70% of the retail trade in the country.

36.1 Sales Tax :

Value Added Tax (VAT) may be introduced in future.



36.2 Quality and availability :
With the exception of pork products and alcohol, it is possible to find most food and drink items in Kuwait. The supply of imported fruit and vegetables are fairly constant throughout the year but not always of a good quality and very expensive. All foodstuffs are imported.
Meat is imported chilled or frozen and is generally of good quality but expensive. There is an ample supply of imported seafood and fresh fish. Locally caught fish and prawns can be bought but not recommended due to high levels of marine bacterial pollution. Locally-produced fresh milk (and limited local agricultural produce) is available at subsidised prices. It is possible to buy long life milk and soft drinks, together with a wide variety of imported and expensive fruit cordials (including Ceres and Dewlands from South Africa). Mineral water such as MASAFI (local) and EVIAN are available but expensive.


  1. RESTAURANTS

In keeping with Kuwait’s expatriate community, there is a diverse but expensive selection of restaurants. The standard of food is generally good and fast food restaurants are in abundance. Alcohol is not permitted. Transferred officials can import limited alcohol for diplomatic use only. Average price for a standard dinner is about KWD25 / lunch KWD20 / Starbucks coffee KWD2,500.


South African franchises including The Meat Company, Nando’s (dormant), The Butcher’s Shop and Grill, Mug & Bean, Rib and Rump operate in Kuwait.


  1. LEISURE, SPORT AND RECREATION

Public facilities are severely limited and recreation and sports clubs are most expensive. Membership for sports and recreation facilities are as follows :


Sahara Golf Club – KWD3,500 per person (annually)

Al Corniche Sport Club – KWD1,800 per person (annually)

Tennis Court Rent (1 hour) = KWD15+

Tourist attractions outside Kuwait City are almost non-existent and limited private leisure facilities very expensive and almost exclusively for the use of Kuwaiti nationals. The whole desert outside Kuwait is heavily polluted with millions of car tyres and household waste. Average cost of a weekend holiday in the UAE exceeds USD1,500 per person including air-travel, accommodation, meals and transport.

It is impossible to exercise any outdoor sport activity during daytime in summer and dust storms. Indoor sports facilities are almost non-existent in Kuwait. Average price for an indoor swimming and exercise session at a local hotel is about KWD50. Golf for instance is only played after 22h00 during summer under flood lights. There is only one indoor tennis court in Kuwait for the exclusive use of members of the Kuwait royalty.


  1. SOUTH AFRICAN EMBASSY IN THE STATE OF KUWAIT

Following SA’s democratic transition diplomatic relations between SA and the State of Kuwait were normalized during 1994. Subsequently, President Nelson Mandela paid an official visit to Kuwait in 1995 which strengthened bilateral political and economic relations between the two countries and paved the way for expanded Kuwaiti investment in SA and the Continent.


The SA Embassy in Kuwait was officially established in 1997 at the current address in Salwa, initially functioning as a micro diplomatic Mission. Kuwait is a Category 3 Hardship Mission. The Chancery is old and situated 30 meters from one of the busiest highways in Kuwait.

The current Head of Mission is Ambassador MP Bona . In accordance with SA‘s foreign policy priorities the role, functions and responsibilities of the SA Embassy in the State of Kuwait centre around the following objectives:



  • Promote expanded investment from Kuwait’s Sovereign Wealth Fund (SWF) in SA financial markets and infrastructure development.

  • Facilitate increased direct investment by the Kuwaiti private sector in SA especially in the tourism infrastructure sector.

  • Promote bilateral trade and expand export of SA goods and services to Kuwait.

  • Strengthen bilateral and multilateral political , economic and cultural cooperation including the conclusion of bilateral agreements and high level political interaction between the two countries

  • Advance SA’s National Priorities and promotes the African Agenda at the governmental, commercial and civil society levels in Kuwait.

  • Promote SA as a preferred tourism destination amongst Kuwaiti nationals and the expatriate community.

  • Provide Consular and Agency Services to Kuwaiti and foreign nationals as well as SA citizens on behalf of the Department of the Home Affairs.




    1. Contact detail :


Address - Street : Salwa Block 10, Street 1

House 91, Villa No 3

Salwa, State of Kuwait

Address – Postal : PO Box 2262

Mishref


40173

State of Kuwait


Telephone : +965 2561 7988 (Switchboard)
Emergency Telephone: +965 9492 4895
Fax : +965 2561 7917


    1. Personnel :

  1. HEAD OF MISSION

Ambassador MP Bona : BonaM2@dirco.gov.za

Cell: +965 97244771


  • Secretary to Ambassador

Ms Rima Zbib (Lebanon)) : zbibr@dirco.gov.za

Cell: +965 66791333




  • Chauffeur

Mr Mohammed Mausoom (Sri Lanka): mausoomm@dirco.gov.za

Cell: +965 55060406




  1. POLITICAL

Counsellor

Mr Nkhulu Sebothoma : sebothoman@dirco.gov.za

Cell: +965 97200172





  • Trade and Information

Trade and Information Assistant

Mr Aiman Al-Akhras (Syria) : al-akrasa@dirco.gov.za

Cell: +965 50403002


  • Tourism

Political Secretary

Ms Valerie Zarian (Armenian) : zarianv@dirco.gov.za

Cell: +965 66068312


  1. CORPORATE SERVICES

First Secretary: Corporate Services

Mr Mxolisi Phila Radebe : radebem@dirco.gov.za

Cell: +965 99794483


Consular

Third Secretary: Administration

Mrs Rebecca K. Longwe : longwer@dirco.gov.za

Cell : +965 65806703




  • Consular enquiries

Consular Clerk

Ms Badria Yousif (Somalia) : yousifb@dirco.gov.za

Cell : +965 99505994


  • Reception

Mr Terry Abrahamian (Seychelles) : abrahamiamt@dirco.gov.za

Cell: +965 50800266




  • Messenger/ Driver :




  • Cleaner / Assistant Driver

Mr William Iyadurai (Sri Lanka) : iyaduraiv@dirco.gov.za

Cell : +965 99336572



39.3 Office Hours : Sunday to Thursday - 08h00 to 16h00
39.4 Consular Hours : Sunday to Thursday - 08h30 to 12h30
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Updated : 04 May 2016 Page


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