| 203. Which room is the most important part of the operations?
a)guest room b)workshop c)linen room d)heating room
204. What materials are used to keep a hotel clean and attractive?
a) cleaning materials, bed linens, pillows, towels, paper products
b) dusting furniture, sweeping or cleaning floors and carpets
c) washing powder and other washing materials
d) gardening tools and chemical materials
205. What are the duties of chambermaid?
a) washing bathrooms, replacing towels and washcloths, making or changing beds
b) assisting the manager, helping the gardener
c) operating at the back of the hotel
d) guiding the tourists
206. …………………… must also provide quick and efficient service to the guests who need clothes washed, cleaned or pressed.
a) laundry and valet service b) hotel personnel service
c) chambermaids d)workers of the kitchen
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