Amhara region information and communication technology development agency

9Other Unplanned but Accomplished ICT Activities

9.1. The Reform Program

The Agency’s structure comprises core and support processes. Each Core and Support Processes held meeting every week and discuss what have been performed, deviates and challenges encountered in the week. The Management Committee discusses on main performances of each Core and Support processes every Friday. Directions, entry points and decisions are made at this performance evaluation forum in order to enhance services delivered properly and perform well according to the plan. The Management Committee empowered the staff in such a manner by evaluating weekly performances measuring the efficiency and effectiveness of what have been done so far.

9.2. BSC

The Agency developed its own five year Balanced Scorecard plan (BSC) document taking sufficient time. The BSC document is cascaded periodically i.e. strategic, yearly, quarterly, monthly and two weeks (15 days). These entire partitioned goal oriented and operational activities or scores are cascaded to expert level. All Process owners and experts signed memorandum agreement for their final evaluation of score. 15 days and 6 month performance scores are evaluated based on the formats developed by the Regional Government. This performance evaluation includes both goal oriented and behavioral performances.

10. Financial Performances

PSCAP-ICT budget allocated and actual performed is as follows.

No.	Type	Planned	Actual Preformed	Performance in %
1	Component-I	2776323	1714996	61.77
2	Component-II	2639108	4982565	188.80
3	Component-III	616189	0	0.00
4	Component-IV	4707919	3710512	78.81
	Total	10739539	10408073	96.91

11. Achievements

The following are achievements up to this quarter:

1. 
   Basic Computer Training on priority areas and better performance against the plan.
   
2. 
   Conducting Basic Computer Training in Community Multipurpose Information Centers and this increases Centers income and services delivered for the community.
   
3. 
   Completion of different study Manuals, Guidelines and regulations.
   
4. 
   Strengthening ICT Steering Committee, lead by higher officials
   
5. 
   Development and customization of softwares and standards.
   
6. 
   Video conference service
   
7. 
   Advanced trainings for Zone and Woreda experts
   
8. 
   University linkage.
   
9. 
   Celebration of Africa ICT Week at Kebele level.
   

10Problems Encountered During Implementation

The development of ICT in the Region is not without its own limitations and problems. Some of the most common are:

1. 
   Shortage of manpower, capacity and budget
   
2. 
   Absence of timely report from zones.
   
3. 
   Power interruption
   
4. 
   Internet problem in some Woredas and interuption
   

12. Measures Taken to Solve the Problems

Having frequent discussions with the concerned parties, it was possible to minimize many of the shortcomings.

13. Unsolved Problems that Need Higher Level Intervention

(Please indicate exactly whose intervention is needed: MCIT etc.)

Connectivity, interruption of power,

14. Additional Information and Other Suggestions/Comments

No

15. Conclusion and Recommendations

The 2005 E.C. Agency’s final report is organized in an indicative manner of performance against the planned activities narrated and statistical data annexed. Surveys on customer satisfaction as a start, IT literacy survey and estimation services delivered on training, establishment of Community centers, migration of WoredaNet, videoconference services, installation of wireless telephone, website development, BPR automation and Portal development etc are fundamental performances.

Basic computer training performances based on the priority areas basically training of teachers in some Zones is appreciable. Advanced training especially SchoolNet by 3 skilled experts from Ministry of Education for all Woreda ICT experts, School technicians and IT teachers where technicians are not available a strong and remarkable performance achieved so far. In general 45,320 customers are benefited in basic and advanced computer training, awareness creation, and cooperative and internship trainings in the past half year.

Government services through Woreda net, School net, rural connectivity and the like especially video conferencing has progress from time to time. Especially, middle level leaders got videoconference service in Birr sheleko, which can contribute much to the achievement of Growth and Transformation plan. Services delivered through these infrastructures amounts more than 40000. A lot has to be done in maximizing the utilities quality of services for the community need. Expansion of the mobile and wireless connectivity in number is on progress from time to time speedily.

16.