| 12.10. Carriage of passengers on charter flights
12.10.1. Passengers’ carriage by a charter flight is governed by the charter carriage agreement.
12.10.2. Tickets for charter flights are not valid till the customer pays the cost of the flight, or till
corresponding credit agreement has been entered into between the Airline and the customer of the charter
flight. Reimbursement and confirmation of booking on charter tickets are made solely by the customer of
the charter flight under the terms of the charter flight agreement.
12.10.3. Tickets for charter flights shall be valid only for the date and the flight, which are specified on
them. Depending on availability of seats on the flight, there may be changes in the dates of Passenger’s
departure and return, provided that such changes are agreed between the Passenger and the customer of
the charter flight.
12.10.4. Tickets for charter flights envisage limitation (or complete elimination) of Passenger’s right to
change or cancel the booking. Charter tickets, according to which the tourist trip is paid for with all
services (turnaround flight, transfer, accommodation, meals), may provide for additional conditions and
limitations set by the customer of the charter flight.
12.10.5. Only employees of the Airline and their immediate family members (in case of service tickets
and availability of empty seats on a flight) are accepted for flights on request (except for passengers of
charter flights). In this case, carriage of the Airline’s employees and their immediate families should be
agreed with the representative of the organization, which has ordered the flight.
12.11. Carriage of business class passengers
12.9.1. Business class passengers are checked-in at a separate desk and delivered to the aircraft after all
the others, separately from economy class passengers, but no later than before VIPs boarding.
12.9.2. At the airport, business class passengers are offered a business lounge. A passenger is informed
about this option when booking a ticket.
12.9.3. On board the aircraft, business class passengers are provided with seats in business class and
receive special service.
12.9.4. On arrival, business class passengers disembark first, separately from the economy class
passengers, but not before officials.
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