Explanation/Reference:
QUESTION 32
A user reports that any URL entered redirects to the same web page. A technician concludes that the user’s computer has been compromised. Which of the
following tools would the technician use to resolve the issue?
A. Last known good configuration
B. Anti-malware
C. System restore
D. Rogue antivirus
Correct Answer: B
Section: Soft Troubleshooting
Explanation
Explanation/Reference:
QUESTION 33
A user’s email inbox is suddenly receiving dozens of rejection messages from various mail servers. Which of the following would the technician perform to BEST
solve the issue?
A. Change the user’s email password.
B. Enable spam filtering on the email account.
C. Change the email account from POP to IMAP.
D. Disable the user’s email account.
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