A technician receives a helpdesk ticket about an employee having a problem sending text messages with a company Android smartphone. It has been determined
that it is not a carrier issue. Which of the following should the technician perform FIRST?
A. Verify data connectivity
B. Reformat the MicroSD card
C. Replace the SIM card
D. Perform a soft restore
Correct Answer: A
Section: Soft Troubleshooting
Explanation
Explanation/Reference:
QUESTION 35
A networked PC has started to display adware pop-ups when the user opens the browser. Which of the following best practices should the technician employ
FIRST when responding to the problem?
A. Disable System Restore
B. Schedule scans and run updates in safe mode
C. Quarantine the system
D. Create a System Restore point
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