SEGMENTATION STRATEGIES FOR DIGITAL MARKETING
PersonaliSation is the ultimate goal of tailored communications and is far more possible than
it was just 10 years ago. It is, however, still vitally important to understand segmentations
well. Consumers will always have similarities in their behaviours, demographics, buying
patterns and other factors that enable you to group them into segments. This enables smarter,
more appropriate targeting and messaging within your marketing communications. These
groups will have different users for products and varying perspectives on services. Their
lifestyles will be inherently different as will be their needs, aspirations, opinions and much
more. (Kingsnorth, 2006).
Five common forms of segmentation – geographic, demographic, behavioural, benefit and
psychographic as identified by Kingsnorth (2016) – are listed below, including the
advantages and disadvantages of each alongside how businesses use these methods.
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