Earning Loyalty is all about Exceeding Expectations

Best Practices Overview

• Earning Loyalty is all about Exceeding Expectations

Who Is Kelly Services?

• William Russell Kelly founded the temporary staffing industry in 1946 with one office and two employees.

• First year, Kelly had 12 customers
• Annual Revenue was $847.63

• Today, Kelly is a $5B company with over 700,000 employees

• Out of the 12 companies who worked with Kelly the first year, 10 are still customers and 2 are no longer in business
• 2,500 company owned and operated offices in 33 countries

• Kelly places a new employee on assignment every 30 seconds

• Kelly places more than 700,000 temporary employees to work every year
• More than 50,000 of our temporary employees are hired by the customer each year

Company Structure

Local Presence

• In Houston Since 1965

• Major partnerships with several Fortune 500 companies in the Houston Gulf Coast area.

• Local expertise in:

• Accounting Professionals
• Engineering Professionals
• Healthcare Professionals
• Information Technology Professionals
• Legal Professionals
• Office Clerical Professionals
• Science Professionals

Relationship Focus

• Kelly Services has partnered with ExxonMobil since 1995

• ExxonMobil Baytown nominated Kelly Services and Kelly Scientific Resources (KSR) for HBR’s Excellence in Safety Performance Award

• As an on-site team, we requested our information be combined since we work for the same company, we just have different safety levels assigned at the customer location

Best Practices

Site Specific Handbook

New Hire Orientation

• Studies show employees new to a job site are more likely to be injured than those who have been assigned six months or longer; no matter what level of experience the person has

• Kelly manages the employment and our customer manages the workplace

• Each time we place a new employee on assignment, they follow a 30-60-90 day orientation process

• Employees track customer specific training through Traccess, the customer’s training program

MyKelly.com

• Kelly Services wins Stevie Award™ for Best Overall Web Site Design at the third annual American Business Awards, a national business award program recognizing exemplary workplace performance

• Website designed to help Kelly employees find information easily and efficiently 24/7

• Kelly 101
• Branch Locater
• Company Information
• Mission, Vision and Values
• And more!
• Career Track
• Career tools
• Personal Development
• On-line Training
• Perks
• Benefits
• Employee Discounts
• Kudos!

www.mykelly.com

Kudos!

• Employee of the Month 25 Points

• Refer a Customer to Kelly 25 Points

• Wild Card (injury free quarter, same day assignment, etc.) 10 Points (awarded at the discretion of Kelly Rep.)

• Wild Card (cost savings, facilitate a meeting, etc.) 20 Points (awarded at the discretion of Kelly Rep.)

• Complete 6 mos. on a Kelly assignment 5 Points

• Perfect Attendance (per month) 2 Points

• Attend Kelly Employee Meeting 2 Points

• Complete a course on Kelly’s Training 2 Points Center

• Sign up for Electronic Pay or Direct 5 Points Deposit

Newsletter

• Created by On-site Team Members

• Distributed bi-monthly

• Recognize employees on assignment

• Birthdays
• New Arrivals
• Special Accomplishments

• Safety related articles

• Humorous articles

• Self development articles

Our Thoughts

• Thank you, ExxonMobil, for nominating Kelly Services and Kelly Scientific Resources for HBR’s Excellence in Safety award

• Thank you, Auditors, for the great audit and feedback after the audit

• We believe we won this award because of our outstanding relationship with our customer

Questions?