Forced adoption support services scoping study Daryl Higgins, Pauline Kenny, Reem Sweid and Lucy Ockenden Report for the Department of Social Services by the Australian Institute of Family Studies February 2014

60.2Consultations with other stakeholders

One of the findings from the AIFS National Study was the lack of awareness by medical professionals (in particular, general practitioners and mental health specialists) of the long-term impacts of forced adoption. This can mean that these issues are not identified, or even when clients explicitly raise their adoption experience, their needs are not appropriately met. As a response to that, additional consultations were scheduled to further explore this finding and to ensure a thorough investigation of the service needs of those affected by forced adoption. Consultations were conducted with:

Adoption and Permanent Care Unit, Community Services Directorate, ACT Government;

International Social Services;

Private psychiatrist and recognised expert in forced adoption Geoff Rickarby;

Royal Australian College of General Practitioners (RACGP);

Veterans and Veterans Families Counselling Service (VVCS);

Australian Psychological Society (APS);

NSW Service for the Treatment and Rehabilitation of Torture and Trauma Survivors (STARTTS); and

Independent Regional Mothers of Victoria.

Summary The workshops were designed to concentrate on two components: first, the presentation of the findings from the AIFS National Study and second, activities to discuss the current support service system and its needs. Three activities were designed to facilitate the workshops. A list of 48 service providers working in the area of forced adoption was compiled through analysis of the data from the AIFS National Study supplemented by a thorough web search. A total of 13 workshops were conducted across the country and a further eight consultations with professionals and stakeholders, including specialists and service providers in related areas such as the Royal Australian College of General Practitioners and the Australian Psychological Society. Two consultations with the Forced Adoptions Implementation Working Group were held. Of the 48 that were invited to participate, 37 agencies sent at least one participant to attend a workshop. One agency that could not send a participant provided a written submission. Only ten agencies were unable to attend. In total, 103 participants from a wide range of agencies were involved in the workshops. Seven written submissions were received.

61Findings from consultations: Part 1

In this chapter, the information gathered from discussions at the workshops and consultations is analysed thematically, using the five key themes identified in the literature review to structure the analysis: accountability, accessibility, quality/efficacy, diversity, and continuity of care. The first section of this chapter presents the findings on the needs identified and suggested actions from participants by types of services. The findings are a summary of more than 100 participants who contributed through workshops, consultations and written submissions.³ The findings present a comprehensive view of the adequacy of current service provision, the opportunities for enhancing existing services, and implementing new services to better meet the needs of mothers, fathers and adopted individuals affected by forced adoption.

61.1Accountability

There was a consistent message throughout from stakeholders about the need for services to be more accountable. Activity 3 conducted in the workshop provided a guide to the discussion of good practice principles and accountability. Many stakeholders discussed the usefulness of this activity and in response the activity has been updated with suggestions from stakeholders and has been presented as a draft Guidelines for Good Practice (Attachment G).

There was strong agreement that agencies need to be transparent and disclose any past involvement in forced adoption, as well as any involvement in current adoptions. Although there was some disagreement, generally stakeholders felt that individual staff could disclose their personal experiences with forced adoption if requested, or if they chose to.

Suggestions on how to address the need for transparency included:

developing good practice guidelines for relevant services (a number of workshop participants suggested that the list developed for Activity 3 would create a useful framework);

establishing an independent governing body or a complaints board and a visible complaints policy to address service accountability;

allowing service users to provide feedback or participate in evaluations of agency or services they have used;

using independent mediators when disputes arise among management or organisational leaders; and

ensuring that people affected by past adoption are not required to interact with agencies previously involved in forced adoption practices who may now be providing aged care services, or with services and institutions that trigger memories of mothers’ homes, babies’ homes and hospitals.

Some felt that currently, in some agencies, there was a lack of expectation of transparency or disclosure by staff. The concern is that a counsellor might have her/his own experience with adoption (i.e., be an adoptive parent or an adopted person, providing counselling to a mother—or vice versa). However, disclosure of a therapist’s involvement or forced adoption experiences can be unhelpful and/or unnecessary. Some clients may respond to the empathy of a therapist who has similar experiences, some clients may prefer an outside perspective, and some clients may feel resentful upon finding out their therapist is an adoptive parent.

The following quotes from two of the consultations provide some context to these existing tensions.

One mother saw a psychologist for a while. The psychologist was actually an adoptive parent. But she felt that she was “on the other side”. So they need to think about the fact that if I am an adoptive parent, I might not be the best person for this woman and suggest she see someone else. (Victorian workshop participant, November 2013)

We have been criticised for not having someone who’s a party to adoption running the service. Then when we do, we are criticised. For some people, the lived experience is important; for others, it’s a no-go zone. (NSW workshop participant, December 2013)

62Restorative justice

Relating to the best-practice principle of “accountability”, a small number of participants in one of the early workshops discussed restorative justice as a possible “service model” to employ, emphasising the importance of restorative justice practices as a means to assist healing. The use of restorative justice in this way, and its application to those affected by forced adoption was discussed in detail in Section 4.5. When the idea was tested with subsequent workshop attendees, stakeholders recognised that restorative justice is difficult to implement because of the environment in which forced adoption occurred—with societal views, policies of organisations and hospitals, and individuals who compounded it and then overstepped the mark. Most did not see restorative justice as a discrete “service model”, but some useful practices that can contribute to accountability for agencies providing services. This is consistent with the key messages from our review of the literature. However, some stakeholders did suggest that restorative justice processes could happen effectively at a community or organisational level, rather than at an individual level.

It could work in the context of an NGO where they might sit down with a group of women … It needs to be at a community or organisational level, not at an individual level. It is happening, like with the Apology, and with the government/community resources to respond. For NGOs, there might be some scope, as some aren’t going down the apology route. What’s needed is transparency and public acknowledgement, if not an apology.

Participants in workshops/consultations raised a number of key issues that relate to the theme of restorative justice, including apologies, transparency/disclosure and acknowledgement, as summarised in the following sections.

63Apologies

Stakeholders were adamant that transparency and public acknowledgement should be expected from agencies that had facilitated or were otherwise involved in forced adoption practices. A number of workshop participants felt that the organisations involved in forced adoption practices need to be subjected to “public redemption” as one stakeholder put it. Particular emphasis was placed on professional groups apologising for past practices. The Australian Association of Social Work has issued their own acknowledgement;⁴ but some stakeholders felt the need for a public apology from medical doctors for their role in the malpractice, mistreatment (including interventions that some described as sexual abuse⁵), and abduction of newborn babies. In relations to seeking help from the medical profession, one stakeholder (from a peer-support organisation for mothers) said:

You’re asking a Jewish person to go back to a German person, and convince them that the holocaust happened. Why am I going to trust you? How can mothers know they can trust a doctor or psychiatrist?

A key step in developing a more robust service delivery system to meet the needs of those affected by former forced adoption and removal policies and practices is for current professionals to recognise what their past colleagues did. Although they can’t take personal responsibility (as they didn’t do it personally), they can recognise and acknowledge the harms in what their professional forebears did. Critical steps are for current training and professional development to include key messages such as:

people presenting with a forced adoption experience need to be believed;

past practice needs to be acknowledged and officially regretted; and

the underlying mindset and everyday practice of professionals can change.

For example, a stakeholder gave a practical suggestion for how a doctor could (subsequent to a formal apology from the medical professional) address issues with clients when they realise they have an adoption history:

Saying “I’m really pleased that our profession has apologised to you” tells me that you understand, care, and I can trust you.

Participants expressed views about the centrality of apologies to the operation of an effective service delivery system:

Put more pressure on organisations that have not apologised.

Establish a model for a voluntary system where some individuals can choose to apologise.

Agencies should make accessible a public statement of their acknowledgement of past adoption practices, apology, their current views and steps to ameliorate what happened.

However, the relationship between apologies and “acceptability” of services is unclear. Even where agen