Job title: Human Resources Representative I job Category

Human Resources Representative I

Revised Date: 11/22/2017

JOB DESCRIPTION

Job title: Human Resources Representative I

Job Category: Non-Exempt

PCLS: 50005

Salary Grade: C

Summary

Incumbents in the Human Resources Representative series provide HR transactional and HR technical support in one or more of the following functional areas: benefits, compensation, classification, employee relations, employment, recruitment, leave administration, HRIS, and training. Incumbents provide customer support; and review, approve, and process paperwork and electronic forms according to established procedures and timelines.

Distinguishing Characteristics

This is an entry level, non-exempt classification. Incumbents in the Human Resources Representative I level perform basic, routine, transactional work and do not independently respond to inquiries from other employees and job applicants. Incumbents in level I will typically develop a working knowledge in one or two functional areas of human resources.

Reporting and Supervisory Responsibilities

The Human Resources Representative I reports to a Human Resources Specialist or Associate Human Resources Director. This classification has no supervisory responsibilities.

Typical Functions

1. 
   Approves and processes electronic personnel action forms (EPAF) in the Banner human resources information system (Banner HRIS).
   
2. 
   Processes various forms in the areas of employment eligibility and status, benefits, compensation, etc.
   
3. 
   Corrects and keeps Banner HRIS information up-to-date.
   
4. 
   Enters new positions and position title changes into Banner HRIS.
   
5. 
   Creates, files, and scans information into electronic employee files.
   
6. 
   May provide advice and problem resolution to client employees on employee benefits issues; reviews and refers policy questions to Benefits Specialists, as appropriate. 
   
7. 
   Performs corrective actions as issues are revealed via exception reports and through employee client contact. 
   
8. 
   Supports other Human Resources staff with special projects as needed. Such support often includes data entry, spreadsheets and databases, and/or word processing.
   
9. 
   Performs miscellaneous job-related duties as assigned.
   

Knowledge, Skills, and Abilities

1. 
   Basic knowledge of the Banner human resources information system.
   
2. 
   Working knowledge of one or two of the following areas of human resources such as benefits, compensation, classification, employee relations, employment, recruitment, and/or training.
   
3. 
   Organizational skills and ability to prioritize tasks.
   
4. 
   Ability to maintain control, composure, and flexibility in a fast-paced environment with frequent interruptions.
   
5. 
   Telephone etiquette skills.
   
6. 
   Skilled in the use of personal computers and related software applications.
   
7. 
   Skilled in database and records management.
   
8. 
   Ability to pay attention to detail.
   
9. 
   Ability to process highly confidential and sensitive personnel records in a professional and confidential manner.
   
10. 
    Ability to prepare routine administrative paperwork.
    

Minimum Qualifications
One year of experience in customer service is required; human resources experience is preferred. An associate degree or business administration certificate may substituted for experience.
Work Environment and Physical Requirements
Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions. Employees nearly continuously listen, hear, and talk.

Fundamental Abilities

Within the scope and complexity of each position’s responsibilities, each incumbent is expected to possess and demonstrate the following abilities:

1. 
   Communicating: Communicates effectively both verbally and in writing.
   
2. 
   Problem solving: Analyzes information and evaluates results to select the best solution and solve problems.
   
3. 
   Monitoring: Measures performance of self; makes improvements and takes appropriate corrective action.
   
4. 
   Critical Thinking: Comes to well-reasoned conclusions, solutions, and approaches to problems.
   
5. 
   Team Building: Works to create a team-based environment. Consistently demonstrates cooperative behavior with colleagues, supervisors, and customers.
   
6. 
   Active Listening: Gives full attention when others are speaking; listens to understand, asks questions as appropriate, and does not interrupt.
   
7. 
   Service Orientation: Actively seeks opportunities to help others.
   
8. 
   Conflict Resolution: Acts professionally when encountering customers who, at times, may be frustrated.
   

Core Characteristics

As representatives of Utah State University and primary contributors to its mission, all employees are expected to demonstrate the following characteristics:

1. 
   Take initiative.
   
2. 
   Maintain confidentiality.
   
3. 
   Be accountable.
   
4. 
   Behave ethically.
   
5. 
   Be honest and trustworthy.
   
6. 
   Demonstrate a strong work ethic.
   
7. 
   Be inquisitive.
   
8. 
   Be detail oriented.
   
9. 
   Be self-motivated.
   
10. 
    Efficiently manage multiple tasks.
    
11. 
    Be a team player.
    
12. 
    Be committed to improving USU.
    

Disclaimer

This position description indicates the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to the position.