Objective: Permanent senior manager position

Contact: [e-mail] / [phone] / [phone] / Skype: laurence.anguera

Objective: Permanent senior manager position (program manager, project director, head of PMO)

Mobility: France, Rhone-Alps / Isère-Savoie preferred, Paris remote only

Availability: Mid Sept 2018

URL: https://www.linkedin.com/in/laurence-anguera-024839/

Skills /Ability

Project / Program / PMO Management over 10 years experience in the business/IT/Internet domains

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  Domains: business and process changes, software product development (R&D, DevOps, BAU), online B2C and B2B supply chain services (sales, procurement, marketing, after sales).
  
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  Budgets: + 10 M€, up to 10% of the turnover.
  
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  Teams: direct line, cross-functional, remote, multi-cultural, vendor management (+ 30 people).
  
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  Customer facing experience (fixed cost, time & material projects).
  
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  Cross functional stakeholders management, communication and reporting (C level).
  
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  Tools: stage gate process, critical path, KPI balance, RAID management, deliverables management, change requests management, change management, road mapping, scope management, V cycle, ISO 9001, CMMI, Scrum, SAFe, Prince2, Microsoft Office, MS project, Atlassian suite.
  

Other

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  Software development background, full SDLC: Windows, UNIX, HTML, C++ (32 bits, multi-threading, inter-process, UI/UX), C, SQL, XML, VXML, RFC/MIME, databases design and management.
  

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  Life science background.
  

Career Progression

Oct 14 - Now	Senior Project Manager			Ocuco, Ireland
Feb 13 - Aug 13	Program Manager			CarGo/ACT finance, France
Dec 11 - Mar 12	Head of Software Development			CIFEA DMK, France
Sep 10 - Mar 11	Senior Project Manager			Schneider Electric , France
Apr 08 - Aug 08	Senior Project Manager			HP, Ireland
Jun 06 - Nov 07	Product Project Manager			Corys, France
Oct 05 - Apr 06	Program Manager			Microsoft, Ireland
Dec 04	Master of Business Administration			Grenoble EM, France
Jun 04 - Sep 04	eMarketing Consultant			Auberge Nemoz, France
Jul 99 - Aug 03	PMO / project manager			HP, France
Apr 93 - May 99	Software Engineer			Small businesses, France
Jan 93	Master of Computing Science			INSA Lyon, France
Jun 92 - Oct 92	Software Engineer			Small business, France
Oct 88 - Sep 91	Medical Representative			Small business, France
Oct 87	Master of Pharmaceutical Industry Management			EM Lyon & Pharmacy Lyon France
Jun 87 - Aug 87	Researcher			MSD, France

Education

2004 M.B.A. option technology management, passed with distinction, Grenoble EM France (EQUIS, AMBA, AACSB)

1993 Master of Computer Science, INSA Lyon France

1987 Master of Pharmaceutical Industry Management, option pharmacokinetics, EM Lyon & Pharmacy Lyon (IPIL) France

1986 Master of Physiology, option nutrition and metabolic regulations, University Claude Bernard Lyon France

Thesis:

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  “Is Internet creating an economic value for SMEs?” case study applied to the tourism industry.
  
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  01db (ACOEM) Information Technology Master Plan.
  
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  Pharmacokinetic study of a new molecule for MSD.
  

Certifications & licences

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  2017: Prince2 practitioner.
  
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  2016: DevOps foundation, Introduction to Aerospace Engineering: Astronautics and Human Spaceflight (MIT MOOC), The science of happiness (Berkeley MOOC).
  
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  2015: Scrum master.
  
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  Scuba diving instructor (N2/E1), motor boat driving licence.
  

Project Management Experience

Senior Project Manager - Permanent Oct 2014 – Aug 2018

Ocuco, 150 employees for 20 M€ turnover, Dublin Ireland

Ocuco is a software company delivering ERP to opticians (chains and independent retailers). I manage internal business and IT strategic projects & programs at executive level (internal team and external partners, Nordics, UK, IE, CA, FR, US) as well as product deliveries to customers (Specsavers, Synologen, Zeiss).

Achievements:

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  Direct debit bureau migration (SmartDebit), SaaS implementation (HIPAA constraints), EDI (Adaro), next flagship product development, PMO integration and products road mapping (company acquisition), EU/North America POS payment selection, GDPR compliance, SAFe deployment.
  

Technical environment:

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  iOS, DevOps, NET core2, Xamarin, ASP, VB, Delphi, Oracle, MySQL.
  
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  Scrum, SAFe.
  

Program Manager - Contract Feb 2013 - Aug 2013

CarGo / ACT Finance, 90 employees for 30 M€ turnover, Chambery France

CarGo is a French car rental business (300 corporate and franchisee retailers). I was responsible a strategic program allowing the company to go seamless online.

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  Processes assessment/gap analysis on how internal processes and data are impacted by the following projects: ERPs database merge (VEGA System), ERP/ecommerce web site link, CRM implementation, introduction of brokers, insurances new regulation, automatic fine payment, JATO car parts integration, fleet sharing system and long term rental quoting system.
  
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  Internet channel consulting role (Click & Mortar business model, B2C and B2B services such as online booking, second hand car selling, long term renting, fleet management, brokers linking): assessment of IT vendors, cross-channel strategy, third party payment, analytics, SEO, UI/UX, multilingual (EN/FR), hosting and ecommerce regulation/legal/ security/personal information management aspects.
  
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  Projects master plan and change management.
  

Head of Software Development - Contract Dec 2011 - Mar 2012

CIFEA-DMK, 150 employees for 17 M€ turnover, Rumilly France

CIFEA DMK is offering direct marketing services (emailing, SMS and mailing) through internet tools to large companies such as the Credit Lyonnais (bank) or Norauto (retailer). I was responsible of the IT department reorganisation: 4 B2B products + ERP (SILOG), 7 people, 5 M€ revenue. Direct line responsibility with yearly and quarterly objectives as well as appraisals.

Achievements:

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  Reorganisation with resource/capacity planning creation, products road mapping, PMO setup (Agile, up to 40-50 projects concurrently), knowledge management and back-up setup, key department metrics set-up, documentation rationalization (cost estimate, kick-off, specifications high level), compliance with ISO-9001:2008, legal and security enforcement (epayment, data privacy), coordination with other functions (production, finance, customer service, infrastructure, marketing, and sales), team building and invoicing process.
  

Technical environment:

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  Java J2EE, Strut, SQL server, Apache Tomcat, C, Unix, Silog ERP.
  

Senior Project Manager - Contract Sep 2010 - Mar 2011

Schneider Electric, 130 000 employees for 22 Mds€ turnover, Grenoble France

Responsible of the delivery of a B2B strategic web application to the marketing departments of SP, FR, US and IT. I managed multicultural and cross functional teams, about 20-30 people, in house and external from India, Europe and US. Hands on specifications, test and user documentations, localisation, integration testing and UAT testing, users training, as well as new DevOps process definition. Vendor management (MPhasis).

Achievements:

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  New portal with full content, deployed in production as planned in four languages (IT, ES, English/US and FR).
  

Technical environment:

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  CMS Liferay, java, JBOSS, MySQL, DevOps.
  
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  Mixture of Agile, PRINCE2 & PMP.
  

Senior Project Manager - Contract Apr 2008 - Aug 2008

HP, Galway Ireland

Responsible for the worldwide deployment of software releases: coordinated a team of 5 people (UK, IE, US) and multiple worldwide HP services to move to production releases for the WW customer support teams.

Achievements:

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  New releases deployed in Asia Pacific, EMEA and America centres, on planned time, without discontinuity of service.
  

Technical environment:

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  Stage gate process, internal project management and communication tools, KPI, RAID management.
  
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  Web servers, UNIX, Windows, Oracle, SQL Server, Citrix, WebLogic (over 30 different applications).
  

Product Project Manager - Contract Jun 2006 - Nov 2007

CORYS, 200 employees for 30 M€ turnover, Grenoble France

CORYS, subsidiary of AREVA and EDF, is delivering simulators to worldwide customers. I was end to end responsible for the complete design, development and installation of train simulators sold to London Underground and Alstom UK (fixed cost projects of 800 K€ and 2 M€ with penalties). Direct line responsibility with yearly objectives and appraisals.

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  From project inception to closure (up to 2 projects concurrently): direct and cross functional management of 15 people, coordination of account, maintenance, procurement, QA and product development departments.
  
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  Responsible of the production/delivery: budget/costs/margin, planning/activity sequence/work break-down/schedule, resources management, quality, procurement (vendors selection and management) and logistic.
  
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  Full management of the customer including all communications, specifications/design validation, both parties deliverables follow-up, system integration testing, user acceptance testing (UAT), site acceptance testing (SAT), validation of the documentation, training of the trainers, management of the change requests, risks and issues.
  
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  Hands on the design, test books, tests plans, documentation, testing, training and invoicing.
  

Achievements:

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  Train simulators, with cab replica, installed within time and budget.
  
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  Increased Corys’ revenue: high gross margin obtained and 10% of initial project price added in change requests.
  

Technical environment:

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  Stage gate process and agile, V-model, ISO compliance, MS Project, KPIs.
  
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  Highly technical environment: C++, 3D and train modelling tools, hardware (cab, PCs, projectors, screens).
  

Program Manager - Contract Oct 2005 - Apr 2006

Microsoft, Dublin Ireland

Responsible of the roll-out of a new standardized customer support process across 17 EMEA countries / 12 languages (telephone and web customers touch-points). I managed multicultural, cross functional and virtual teams (+ 30 people, concurrent projects, over 10 M€), and was in charge of the vendor management (Stream Global Services). My responsibilities included key project metrics tracking, risks and issues management, communication to stakeholders in a highly matrix structure.

Achievements:

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  Finalized the EMEA migration of the “virus, security issues and Windows Update” Microsoft customer support level 2 &3. Done in time without discontinuation of service. Hands on the Hebrew language process.
  
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  Built up the Microsoft emergency response plan for a major virus attack: capacity to ramp up of 400% in 3 days.
  

Technical environment:

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  Microsoft office, Enterprise Project Management office, all stakeholders and vendor communication, SharePoint. SLA, SOW management.
  

PMO / project manager - Permanent Jul 1999 - Aug 2003

HP, Grenoble France

Program management officer for the HP OpenCall SS7 signalling department: 70 people, 15 project managers (marketing, lab, test, supply chain, quality, marcom, doc, and support), 6 product releases in parallel from 500 K€ to 10 M€.

My responsibilities included setting up a PMO with a comprehensive project repository, KPIs follow-up (costs/budget, scope/change requests, issues/risks, critical path, deliverables/quality, master plan), efficient reporting to all stakeholders (including executive level) and project management continuous improvement as quality department point of contact.

Achievements:

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  Assignment extended to programme management backup and PMO consultancy of the whole HP OpenCall division.
  

Owner of WW intranet portals: responsible for the quality of service, customer relationship and reporting. As a product and software development manager, I participated in all the stages of software and service development activities: business requirements, feasibility/investigation/design, road mapping, specifications/work breakdown, documentation, change requests & issues management, coding, unit and functional tests, system integration testing (SIT), user acceptance testing (UAT), move to production, support and analytics. I managed two cross functional teams of 6 people in charge of support 1&2&3, SLA and site availability. Direct line responsibility with yearly objectives and appraisals.

Achievements:

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  Total customer satisfaction with full availability of the services and seamless upgrades. No escalation in two years.
  

Technical environment:

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  C++, XML, VXML, Java, CGI-Bin, C, HTML, RFC/MIME formats, SQL, SQL Serveur, ASP, Oracle, Apache.
  
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  ISO 9001, V-model, Agile, PRINCE2, PMP, road mapping, MS Project, Microsoft office, FrontPage, MS Project, CMMI, KPIs, RAID, all stakeholders communication/reporting.
  

Other Experiences

eMarketing Consultant - Thesis/ MBA internship Jun 2004 - Sep 2004

Auberge Nemoz, La Ferriere France (10 employees, Hotel restaurant)

Achievements:

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  As a result of the emarketing strategic plan and actions engaged, Internet became the main channel of revenue for the hotel activity and ROI was achieved within 4 months.
  

Software Development Engineer - Permanent Apr 1993 - May 1999

Software companies, Lyon and Grenoble France (3 to 50 employees)

Participation to the full development life cycle of windows software products (agile V cycle, ISO):

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  Pharmaceutical apparatus measurement software: Visual C++ (32 bits, multi-threading, inter-process communication, UI), SQL, MFC, OCX for Windows 95/NT, SQL Server and Oracle through ODBC. ISO compliance.
  

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  MODBUS serial link driver monitoring a petrol distillation apparatus: Borland C++ 4.02 and VBX, ISO compliance.
  
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  Acoustic intensity measurement software: UI objects, dialog boxes and windows design, Borland C++ 3.x for Windows 3.11.
  

Software Development Consultant - Thesis/ M.Sc. internship 1992

Cor Caroli, Lyon France (3 people, IT professional services start-up)

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  Feb 92: Online Minitel help for the EMEA high definition TV project (Albertville Olympic Games).
  
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  Jun 92 - Oct 92: Design of two SMEs IT development plans.
  

Medical Representative - Permanent Oct 1988 - Sep 1991

LAPHAL, Rhone France (148 employees for 25 M€ turnover)

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  Increased revenues by 20%/year.
  

Researcher - Thesis/ M.Sc. internship Jun 1987 - Aug 1987

MSD, Lyon France (70000 employees for 42 Md$ turnover)

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  Pharmacokinetic study of a new molecule using high performance liquid chromatography.
  

Languages

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  French mother tongue.
  
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  Fluent English: over 9 years in Ireland and in the United States.
  

Laurence Anguera Curriculum Vitae, 2018 Page of