An increase in government servicing revenue due to increased volume from the Department.
•
An increase in guaranty servicing revenue due to an increase in rehabilitation collection revenue.
•
An increase in software services revenue as a result of the Company beginning to provide hosted student loan servicing to a significant customer in October 2011.
•
A decrease in operating margin due to the government servicing portfolio growing as a percentage of the Company's total servicing portfolio.
•
An increase in operating expenses due to incurring additional costs related to the government servicing contract and the hosted servicing software product.
•
Continued improvement on survey results related to the servicing contract with the Department, which will lead to a
5
larger allocation of loan volume to the Company during the fourth year of this contract.
Tuition Payment Processing and Campus Commerce
•
An increase in revenue as a result of an increase in the number of managed tuition payment plans and campus commerce customers.
•
A slight compression in margin due to an increase in amortization of intangible assets and continued investment in new products and services to meet customer needs and expand product and service offerings.
