General Principles



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General Principles

  • General Principles

  • Introduction to Human Performance Module

  • Fundamentals of Human Performance

  • Individual Differences

  • Social Psychology and Aviation

    • A small amount of basic theory to help you to interpret the practical studies


New this year!

  • New this year!

  • An early session on human error

    • …to provide a context for the module


Personal & Environmental Factors

  • Personal & Environmental Factors

  • Stress & Workload in Aviation I

  • Stress & Workload in Aviation II

  • Perceptual Issues in Aviation

  • Situation Awareness

  • Selection of Aviation Personnel



Training and Simulation

  • Training and Simulation

  • Simulation and Training

  • Fundamentals of CRM Training

  • Practical Aspects of CRM & LOFT



Systems Factors

  • Systems Factors

  • Aviation Ergonomics I

  • Aviation Ergonomics II



The Human Factor in Aviation Accidents

  • The Human Factor in Aviation Accidents

  • Seminar: Flight Safety

    • Prof Peter Jorna, former head of division at NLR Amsterdam
  • Also an accident module at Henlow, providing a context for this module

  • See also lectures on Sleep, Fatigue and Shift-Working





















































Perception is the process of acquiring, selecting, and organising sensory information

  • Perception is the process of acquiring, selecting, and organising sensory information

  • The most important perceptual processes for aviation are those associated with vision and hearing

  • 1 The ear and the auditory system

    • balance and the vestibular system
    • localisation of sound and identification of source
  • 2 The visual system

    • bottom-up processing
    • top-down processing
    • cues to depth perception


  • Balance. The vestibular system of the inner ear detects angular and linear accelerations of the head

  • Hearing. To detect sounds, to determine the location of their sources and to recognise the identity of these sources







Cockpit design

  • Cockpit design

    • The cockpit relies heavily on the presentation of visual information. Adoption of auditory signals may reduce the workload experienced by pilots in the visual domain.
  • Localisation of auditory warnings

    • Similar sounding warnings emanating from similar areas may cause confusion
    • Adoption of white noise bursts within ambulance sirens


Visual modality is obviously extremely important in aviation. But can we always trust our eyes?

  • Visual modality is obviously extremely important in aviation. But can we always trust our eyes?

  • The visual scene is captured by the eye as a poor quality, two-dimensional representation

  • What is perceived is determined by:

  • ‘Bottom-up’ processes. The percept of a stimulus is determined by features of the stimulus as processed by the visual cortex

  • ‘Top-down’ processes. The interpretation (consciously or not) of a stimulus can be determined by our experience and knowledge

  • Important distinction!









Featureless surfaces, or those with textures of unknown sizes, can produce inaccurate judgements of size.

  • Featureless surfaces, or those with textures of unknown sizes, can produce inaccurate judgements of size.

    • Sea.
    • Beehives for caravans.
  • Can produce an inaccurate mental model of the situation which overrides the correct perception of the instruments.

    • Top-down influences.
    • Exacerbated by fatigue and workload.


Pilots may have to visually judge the glide slope without any cues other than those from the surface of the world.

  • Pilots may have to visually judge the glide slope without any cues other than those from the surface of the world.

  • The ‘aspect’ (retinal shape) of the runway is not very useful.

  • However, the visual touchdown point is a constant and unchanging cue, relative to the horizon.

  • If the horizon cannot be seen, its location must be implied,

    • The runway’s sides meet at the horizon.
    • The terrain’s texture gradients.
    • The relative position of the aircraft’s canopy.






Identification of a colliding aircraft is confounded by;

  • Identification of a colliding aircraft is confounded by;

    • Constant relative bearing.
      • Unique characteristic.
      • Periphery of retina detects sensitive to movement.
    • Non-linear increase in retinal size.
      • Retinal image doubles with each halving of closure distance.
    • Uneven visual acuity across the retina.
      • Maximal acuity at the fovea.
      • Detection only if pilot is looking directly at it.
      • Implications for visual scanning to acquire proximal image on the fovea.






Bottom-up (information from our senses) and top-down (expectations and experiences) processes affect the way we perceive the world.

  • Bottom-up (information from our senses) and top-down (expectations and experiences) processes affect the way we perceive the world.

  • The resultant perception is often not a true reflection of the external world.

  • This can be advantageous when it is in our interest for differences between features in the external world to be exaggerated but potentially catastrophic when perceptual illusions lead us to take inappropriate behaviour.







The HSI Framework – seven domains

  • The HSI Framework – seven domains

    • Manpower
    • Personnel
    • Training
    • Human Factors Engineering (aka Ergonomics)
      • Workplace design
      • Anthropometry
      • Critical Dimensions
    • System Safety
    • Health Hazards
    • Social & Organisational
  • HSI often called Human Factors Integration (HFI) – HFI is really the process by which HSI is applied to equipment procurement









Human Factors Engineering

  • Human Factors Engineering

  • (aka Ergonomics)

  • focused on the integration of human characteristics into system definition, design, development, and evaluation to optimise human machine performance under operational conditions.



Cockpits

  • Cockpits

  • Workstations

  • Control rooms

  • Offices

  • Transport systems

  • Factories



Inputs required from

  • Inputs required from

    • EHFA
    • Task analysis
    • Link analysis
    • Allocation of function
  • Consider

    • Operational and environmental context
    • Human dimensions
    • Biomechanics and physiology


Task issues

  • Task issues

    • Procedures
    • Critical elements
  • Responsibilities of organisation and individuals

  • Communications

    • Verbal
    • Non-verbal
  • Visual issues, such as sight lines

  • Flows of materials and personnel

  • Access and clearance

    • Normal
    • Emergency
    • Maintenance
  • Protection

    • Protective clothing & equipment
    • Barriers & guards


Physical human dimensions

  • Physical human dimensions

  • Population specific

  • Linear dimensions, for example:

    • Stature
    • Functional reach
    • Sitting height
  • Girth dimensions, for example:

    • Waist
    • Head circumference
  • Each dimension is expressed in terms of percentile



Requirements often state …must accommodate the 5th percentile and the 95th percentile human…

  • Requirements often state …must accommodate the 5th percentile and the 95th percentile human…

  • But, these people do NOT exist!



Choose dimensions relevant to the workstation, posture, and task

  • Choose dimensions relevant to the workstation, posture, and task

    • Sitting, standing, reach, fit, walking, crouching
  • 5th percentile (smaller) dimensions considered for:

    • Seat adjustment, reach, vision, control movement, foot rests
  • 95th percentile (larger) dimensions considered for:

    • Seat adjustment, ingress, fit, access, clearance


Clothing increases most dimensions through the addition of bulk

  • Clothing increases most dimensions through the addition of bulk

    • e.g. stature, sitting height, chest depth, shoulder breadth
  • But

  • Decreases the reach dimensions due to restriction of movement

    • e.g. functional reach, vertical functional reach




CADMID cycle

  • CADMID cycle

  • System Readiness Levels

  • (DEF STAN 00-250. May 2008; http://www.aof.mod.uk ; www.hfidtc.com )

  • MoD JSP to be introduced later this year



HSI covers all aspects of applied human factors

  • HSI covers all aspects of applied human factors

  • Human Factors Engineering is just one element that needs to be integrated

  • HSI comprises tools and processes that fit with systems engineering

  • HSI is widely applicable

  • Early inclusion is so much better than late intervention















































































  • Definitions

  • Models

  • Theory

  • Metrics

  • Applications

  • Limitations







“ . . . Knowledge of current and near-term disposition of both friendly and enemy forces within a volume of airspace.” McMillan (1994)

  • “ . . . Knowledge of current and near-term disposition of both friendly and enemy forces within a volume of airspace.” McMillan (1994)

  • “. . . One’s ability to remain aware of everything that is happening at the same time and to integrate that sense of awareness into what one is doing at that moment.” Haines & Flateau (1992)

  • “. . . A pilot’s continuous perception of self and aircraft in relation to the dynamic environment of flight, threats, and mission, and the ability to forecast, then execute tasks based on that perception.” Hamilton (1987)



Situation Awareness is . . .

  • Situation Awareness is . . .



When all is said and done we know that Situation Awareness refers to an operator’s knowledge and Understanding of the dynamic environment in which he/she is operating

  • When all is said and done we know that Situation Awareness refers to an operator’s knowledge and Understanding of the dynamic environment in which he/she is operating

  • It is knowledge of the ‘Big Picture’

  • SA provides the basis for subsequent decision making and performance in the operation of complex, dynamic systems









A series of complex cognitive processes, including: Perception, Working Memory, Pattern Matching, Attention and Long Term Memory

  • A series of complex cognitive processes, including: Perception, Working Memory, Pattern Matching, Attention and Long Term Memory

  • NOT ‘task’ or ‘individual’ specific

  • Also referred to as Situation Assessment (SAS)

  • Will be influenced by a multitude of ‘SA Factors’



These factors WILL BE ‘task’ AND ‘individual’ specific

  • These factors WILL BE ‘task’ AND ‘individual’ specific

  • Each factor will have different weightings or importance attached to it for differing military domains

  • The number of such factors is vast



The output of the SA PROCESS will be a number of ‘Situation Models’ (or dynamic mental models)

  • The output of the SA PROCESS will be a number of ‘Situation Models’ (or dynamic mental models)

  • These situation models are essentially knowledge and understanding

  • The quality of a person’s SA is defined by the match between these situation models and reality



The person will have a situation model for each of the relevant ‘SA Information Domains’ associated with a specific task or job

  • The person will have a situation model for each of the relevant ‘SA Information Domains’ associated with a specific task or job

  • Each SA information domain will comprise a number of ‘SA Elements

  • Example: Endsley (2001) illustrates this for the task/job of piloting a civil aviation aircraft



The development and maintenance of SA occurs within an individual’s head

  • The development and maintenance of SA occurs within an individual’s head

  • The SA process (or SAS) is a generic continuous process/cycle that is impacted upon by many factors

  • These factors will vary in their importance and influence depending upon the specific task and the individual undertaking that task



SA can be applied to teams as well as to individuals

  • SA can be applied to teams as well as to individuals

  • Caution needed here, as SA cannot be shared (it resides inside the individual’s head), but information can be shared

  • We could be talking about:

    • 1) The overlap in SA for the team
    • 2) The SA of the team as moderated by the primary decision maker
    • 3) The collective SA of the entire team




Crew SA

  • Crew SA

  • SA Global Assessment technique (SAGAT)

  • Snapshots

  • SA Flight Training Evaluator (SAFTE)

  • China Lake SA Scale (CLSA)

  • SA Rating Technique (SART)

  • SA Supervisory Rating Form (SASRF)

  • Physiological Measures: Eye Activity





Most SA measures have been designed using a particular SA definition, and with a specific application in mind

  • Most SA measures have been designed using a particular SA definition, and with a specific application in mind

    • Keep this in mind when selecting an SA measure
  • In practice, 2 of the SA measures outlined previously are used far more than the others:

    • SART (subjective)
    • SAGAT (objective)
  • This is probably due to the extensive validity data that accompanies these measures (we ‘know’ they are measuring SA)



There are three main military applications for SA research:

  • There are three main military applications for SA research:

    • 1) System/interface design, development, assessment and evaluation
    • 2) Training operators to have better SA
    • 3) Selecting operators who are predisposed to having high SA


SA is a theoretical construct

  • SA is a theoretical construct

    • Practical difficulties in measuring and predicting SA
    • For those who do not understand the theoretical basics of what SA is all about, there can be an element of perceived circularity




Introduction

  • Introduction

  • Need for effective interaction

  • Aviation accidents: most have human error component

  • CRM Evolution

  • Evolution of CRM to fifth-generation



Objectives of CRM

  • Objectives of CRM

  • Knowledge, skills, attitudes to promote safe, efficient operations:

    • Effective decision making
    • Good crew communication
    • Understanding/acceptance of role and responsibilities
  • CRM focuses broadly on training transportable teamwork skills



Types of CRM course

  • Types of CRM course

  • Foundation Course

    • Wide range of topics covered
    • Focus on discussion and video
  • Continuation Courses

    • In depth coverage of topic areas
    • Skills practice (low fidelity)
  • LOFT/MOST

    • Skills practice (high fidelity)
    • Crew-centred debrief


Topics in typical CRM courses

  • Topics in typical CRM courses

    • Human information processing
    • Personality and attitudes
    • Communications
    • Teamwork structures
    • Teamwork behaviours
    • Leadership style
    • Decision making
    • Stress management
    • Human error
    • Situation awareness
    • Automation on the flight deck
    • Fatigue and workload
    • Case studies & research findings
    • Be able to list the main topics


Leadership issues

  • Leadership issues

  • Effects of captain’s attitudes

  • Authority Gradient



Communication

  • Communication

    • US ASRS: most accidents involved failure of information transfer
    • Low-error crews demonstrate different patterns of comms
  • Communication skills know them!

    • Inquiry
    • Advocacy
    • Listening
    • Conflict resolution
    • Critique
    • Feedback
  • Barriers to communication

    • Physical; word usage; interpersonal; mental
    • Cultural and language barriers
    • Subordination problems
    • ‘Power-distance’ barriers


Core teamwork behaviours

  • Core teamwork behaviours

    • Monitoring
    • Feedback
    • Backing up


  • Ad hoc teams

  • Situation awareness

    • Important topic in CRM
    • See lecture on SA!


CRM training resources

  • CRM training resources

    • Self-study
    • Classroom awareness training
    • Modelling
    • Classroom skills training
    • Skills practice in simulators
    • Practice/coaching during flying


LOFT

  • LOFT

    • Run in a high fidelity simulator
    • Realistic sortie/real time
    • Crew and facilitator ‘in role’
    • Few failures
    • Non-technical focus
    • Focus on choice dilemmas
    • Non jeopardy
    • Crew-centred debrief using video


  • CRM Issues

    • What is ‘best practice’?
    • Does it work?
    • Those needing most help from CRM most resistant to change
    • May change attitudes but not behaviour
    • Needs management commitment
    • CRM skill fade occurs over time
    • Cultural issues should be considered


















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