Links to Relevant Clips on YouTube 1: Ricky Gervais: Clip from the film Ghost Town. How not to do Open Disclosure http://www.youtube.com/watch?v=UgxXPhb9zjI&sns=em
2: Cleveland Clinic : “Empathy: The Human Connection to Patient Care” www.youtube.com/watch?v=cDDWvj_q-o8
3: Cleveland Clinic: Empathy series continues: Patients – afraid and vulnerable https://www.youtube.com/watch?v=1e1JxPCDme4
4: Lucian Leape: Apologising effectively to patients https://www.youtube.com/watch?v=kDfoJXq8BRA
5: Don Berwick: “What patient centred care really means”
https://www.youtube.com/watch?v=SSauhroFTpk
6: Empathy can change the world https://www.youtube.com/watch?v=aU3QfyqvHk8
