Distance education

DE–1866

12

DISTANCE EDUCATION

M.B.A. (S & PM) DEGREE EXAMINATION, MAY 2011.

First Semester

ORGANISATIONAL BEHAVIOUR

(2005 onwards)

Time : Three hours Maximum : 100 marks

SECTION A — (5  8 = 40 marks)

Answer any FIVE questions.

All questions carry equal marks.

1. 
   Discuss in brief the foundation factors that determine human behaviour.
   
2. 
   What are the major factors that affect personality development of an individual?
   
3. 
   Define group cohesiveness. What are the sources of cohesiveness?
   
4. 
   Explain the process of communication.
   
5. 
   Explain the various sources of stress specifically related to organizational environment.
   
6. 
   Explain the types of power.
   
7. 
   What is meant by organisational culture? Explain its characteristics.
   
8. 
   What are the major external and internal factors forces for change in an organization?
   

SECTION B — (4  15 = 60 marks)

Answer any FOUR questions.

All questions carry equal marks.

9. 
   Why should managers give importance in understanding human behaviour?
   
10. 
    Define perception. Discuss the process involved in perception? How do external factors affect perception?
    
11. 
    Explain the principles of effective communication and communication barriers.
    
12. 
    Explain in detail the consequence of stress emphasising on physiological, psychological and behavioural response to stress.
    
13. 
    What do you mean by organizational politics? Why do organizational politics emerge? Suggest measures to avoid organizational politics.
    
14. 
    What are the different approaches which have been developed to study organisational effectiveness?
    
15. 
    Why is organizational change often resisted by individual and groups within the organization? How can such resistance be prevented to overcome?
    

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