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indeed establish statistically comparable ‘treatment’ and ‘control’ groups.
The existence of these two
groups that are statistically “the same” before the program began enables an examination of changes in
outcomes over time to be attributed to the impact of the ESAP 2 program.
Findings: Citizen Engagement
Across surveyed households, a large number of citizens are already engaging
in service delivery in
varying forms. Many citizens have participated in meetings to discuss service delivery, and there is a
healthy incidence of complaints about services, suggesting that citizens
are involved and taking
ownership over basic services in their communities. At the same time, levels
of confidence in public
officials are low, and there is significant gender disparity in participation and interaction with officials.
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