Conclusion
The baseline survey found that although citizens are already engaging in varying ways in service delivery,
there is significant room for improvement in areas such as the relationship with service providers and
officials; the perceived quality of service delivery; and on basic health and education indicators. These
indicators and a variety of others will be tracked in both treatment and control communities through an
endline survey administered to the same households after the conclusion of the project. The difference in
outcomes between treatment and control communities from baseline to endline will yield insight into the
changes brought about by the ESAP 2 interventions, and the improvements in citizen engagement, service
quality, and human development indicators attributable to ESAP 2.
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