All effort on getting to the launch, but at a cost 5
The next stage of the rollout is fast approaching 6
The biggest challenge of all is over the horizon 6
‘Building the plane while flying’ 7
Capability will drop before it increases 7
HR capability 8
Internal communications 9
Role clarity and approach 10
Critical Concepts 10
Plan and build 11
Some early wins 12
Next steps 15
New timeframe and key milestones 17
Critical milestones up to 1 July 2014 19
Critical milestones for 2014-15 19
Summary of capability against framework 21
Set direction 21
Motivate people 21
Develop people 21
Outcome focussed strategy 22
Evidence-based choices 22
Collaborate and build common purpose 22
Innovative delivery 22
Plan, resource and prioritise 23
Shared commitment and sound delivery models 23
Manage performance 23
Detailed assessment of agency capability 24
Set direction 24
Motivate people 24
Develop people 26
Outcome focused strategy 26
Evidence-based choices 28
Collaborate and build common purpose 28
Innovative delivery 29
Plan, resource and prioritise 30
Shared commitment and sound delivery models 30
Manage performance 31
Abbreviations and acronyms 33
List of Interviewees 34
NDIA Board Members 34
Sector Representatives 34
Department of Social Services 34
Other Commonwealth Officials 34
Ministerial Offices 34
State Officials 34
National Disability Insurance Agency Staff 35
Chief Executive Officer 35
Scheme Actuary 35
Senior Executive Service – Band 2 35
Senior Executive Service – Band 1 35
Other – Executive Level 2 35
Agency Workshops 36
Review Team Members 37
Mr Jeff Whalan AO 37
Dr Peter Acton 37
Dr Jeff Harmer AO 37
Current and Forecast Reviews 38
Attachment E 43
Set Direction 43
Motivate People 43
Develop People 43
Outcome focused strategy 44
Evidence-based choices 44
Collaborate and build common purpose 44
Innovative Delivery 45
Plan, resource and prioritise 45
Shared commitment and sound delivery models 45
Manage performance 45
A review of the capabilities of an organisation is a forward-looking review that assesses an agency's ability to meet future objectives and challenges. Such reviews consider how an organisation aligns processes, systems and the expertise of its people to deliver on objectives. Reviews of capabilities focus on strengths and development areas in the context of the anticipated future operating environment.
This review uses the methodology adopted by the Australian Public Service Commission (APSC), which undertakes regular and systemic reviews of Commonwealth agencies. The methodology used by the APSC draws heavily from the United Kingdom Capability Review Programme.
This review focuses on leadership, strategy and delivery capabilities in the National Disability Insurance Agency (the Agency; NDIA). It highlights the Agency's internal management strengths and weaknesses using the model set out in Figure 1. Ratings are assigned to each of the ten elements of the model as part of this report.
Figure : Model of capability
What is capability?
Organisational capability can be defined as: ‘the sum of the expertise of people and the capacity of the organisation to apply this expertise’.
Scope of the Review
As part of the Review, 46 one-on-one interviews were conducted with the senior leadership, middle management and external stakeholders including relevant ministers’ offices, representatives from the disability sector, State officials, Commonwealth officials and Central Agencies. A list of those interviewed is at Attachment A. Five workshops were also conducted in Canberra and Geelong, with a total of 27 Executive Level (EL) and APS level staff participating face-to-face or via the Agency’s videoconferencing facilities.
It has been truly remarkable that the Agency, with the assistance of the Department of Social Services (DSS) Taskforce, was able to commence operating the National Disability Insurance Scheme (NDIS; Scheme) on 1 July 2013 in trial sites located in Barwon, the Hunter, Tasmania and South Australia (SA).
It is easy now to forget how great was the achievement of successfully opening the doors on 1 July 2013. Many people considered that the task was impossible.
The Scheme has a very high level of support from the Australian public. There is recognition that this is a long overdue reform, that it is a huge task and that it should be done well. In the eyes of the public, the Scheme is going well. Although expectations are high, the media has been very responsive to the idea of the Scheme and there has been little negative coverage.
The Agency has achieved these successes against the odds. Implementation of the Scheme was brought forward by one year from the already demanding timetable proposed by the Productivity Commission. Furthermore, a decision was made in June 2013, one month before launch, to shift the headquarters (the National Office) of the Agency to Geelong. This has made recruitment and retention a particular challenge.
Bipartisan support in the lead up to the 2013 Federal Election, the ongoing support of States and Territories, and the continued support of the current Federal Government have been critical to the successful launch of the Scheme.