5.9 Contractor Performance
Each Contractor's performance will be evaluated on an ongoing basis through the following procedures:
1. Customers will have access to a Contract Survey (Performance Evaluation) through the State Term Contract web site to rate their satisfaction with the overall contract and the contractor,
2. Executive agency customers will have access to the Vendor Performance Tracking System through MyFloridaMarketPlace to rate their satisfaction following every completed order.
3. Contractors will be evaluated on the number and severity of complaints received from contract users. (Complaint to Vendor Form PUR 7017.)
4. Timely submission of Monthly Transaction Reports and applicable fees will be a key factor in this evaluation. See Section 4.14, Transaction Fee. Reports and Fees are to be submitted by the 15th of each calendar month.
5. Volume of sales will be reviewed as part of Contractor performance.
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