Project Genesis

Types of Problems

Problem Type	Description
One right answer problems	Problems with one answer are rarer than most people imagine, as they have to be defined unambiguously over a period of time.
Fuzzy Problems	These problems have very unclear boundaries, which make them difficult to resolve using logical analytical approaches, but well suited to attack by creative problem solving. Sometimes vicious and wicked problems also fall in this category
Vicious Problems	These problems involve people, and they appear to have obvious answers. However when conventional remedies are applied they turn out to produce solutions which in turn create even bigger problems than the ones that were there originally. The opportunity for creative approaches is great in the case of these problems.
Wicked Problems	These problems are ones for which the potential solution cannot be proved until the problem has been tackled. The test of the solution is in its execution.
Insight or “aha” problems	These problems turn out to have unexpected answers, they are sometimes discovered through a moment of insight. They m a y have one or m ore solutions. The result may be a new perspective on the nature of the problem and the assumptions that have been made.

DAY-10

Types of Problems

Problem 1

XYZ Technologies is a small but highly reputed company in its line of business. In the first two years of its existence, the employees used to log-out and log-in their timings in a register. Since there was no monitoring system, individuals put in their timings as per their wish. But when it was found that the timings written were not accurate, the management decided to go in for a punch card system that would keep individual work timings in check and perfect order.

What type of problem is this?

Problem 2

LMN Corp has exactly four small departments. Going by the records of the last two months, it was found that the deadlines were consistently slipping. Initially, the management probed the complexity of the projects at hand and the workload

of each individual. On finding no discrepancy in that domain, the authorities decided to look at the bigger picture. On thorough investigation by the management, it was found that employees lost a lot of time during their chats over coffee when they would go to the vending machine. With immediate effect the management sent out a notice to all employees to have coffee at their desks and refrain from informal and long chats that led to distraction from work and loss of time.

What type of problem is this?

Problem 3

Mina has worked for ABC Ltd. A growing elearning company. Mina was a dedicated professional who her work with utmost seriousness. She was popular with her colleagues and superiors. Parallel to the assigned roles, certain employees also lent their voices for voice over projects. Mina was one of them. With a flair for the English Language, and a neutral accent, she took to the task with ease. For one of the voice over projects that she was scheduled to lend her voice, the client had to meet an emergency and asked for the project to be completed before schedule. Since Mina was on leave the design head had to assign the voice task to another employee to meet the client’s demand. When she returned, she was angry and upset. Inspite of explaining the situation to her, she screamed at her superiors and said that the management had conspired against her. She said every employee in the company was jealous of her quality of work and sincerity. Looking at her violent behaviour, the management was in a fix. They had not encountered such a serious problem before. The once popular Mina now seemed irrational. The management approached her family, took them into confidence and explained the situation to them; in turn the management learned that she was a schizophrenic. The family had dealt with her behavior before. So, they understood and helped the management to get Mina out of the organization.

What type of problem is this?

DAY-11 (Give Laminates and exercise)

Types of Questions

Question Type	Example
Closed Questions	Start with: Do… Will…Is… Shall … Would… Can… Should… Could.. Usually have simple "Yes/No" Answers.
Open Questions	Start with: How… When… What… Why… Where… Who… Which… For these questions you cant get a "Yes/No" answers!
Presumptive Questions	Jay is interested in purchasing a new car. He walks into a showroom and tells the salesman this. Without any previous information, the salesman will ask him "What sort of car do you drive currently? " The salesman assumes that this person already has a car and wants to buy a new one.
Leading Questions	These strongly presumptive questions suggest that the questioner is expecting a certain answer. This may put other persons on t he spot, depending on their relationship with the questioner. For eg: "I expect you will want to start your appraisal interview program without any further training or delay? "
Multiple Questions	Do you have a driving license? Where did you t ake the test? Can you drive a range of vehicles?
Conflict Questions	These are designed to produce a reaction from the other person and may whether intended or not produce an emotional or a negative response. For eg: "I should have expected you to react like t hat, right?
Hypothetical Questions	"If you were given an unlimited budget to set up a learning resource center, how would you go about it? "
Probing Questions	"You had said you have t aught Physics? Could you tell me what you know about the Law of Conservation of Mass? "
Testing Understanding	"If I understand you correctly, you will release promotion papers only if an employee clears the panel assessment, isnt it?
Reflection	This doesn’t appear as a question, but the intention is to encourage the responder to give more information without being asked directly.

DAY-12 (Give Laminates and exercise)