1. What is tourism?

232. What does the front desk provide the housekeeper?

a) a list of rooms b) gardening tools

c) cleaning materials d) repairing materials
233. …………… employ many people, from chefs and receptionists, to porters, maids and managers.

a) hotels b) executive managers

c) managers d) head groundkeepers
234. Our hotel is part of a chain and that is the reason we are required

a) to meet certain standards and visitors’ needs b) to care for the garden

c) to clean rooms d) to repair furniture
235. Where is the most important department in the hotel in terms of profit and revenue?

a) the reservations department b) security

c) laundry d) valet service
236. I , as ………………., have direct responsibility for the reservations department in the hotel.

a) Operations Manager b) an executive manager

c) the manager d) a head groundkeeper
237. Where can guests satisfy their nutritional needs?

a) at a restaurant b) at the laundry

c) at the reservations department d) at the valet service
238. How can the restaurant at the hotel be?

a) a separate catering company or one of the divisions of the hotel complex.

b) hotel restaurant or an ordinary restaurant

c) Beverage Department and Catering Department

d) food service and drink service
239. What is the hotel restaurant in the hospitality industry?

a) a special object b) an ordinary restaurant

c) the division of the hotel complex d) profitable part
240. The work of the hotel restaurant is somewhat different from the work of ….…… restaurant.

a) an ordinary b) a special

c) complex d) profitable