Please indicate for each statement the extent to which you agree or disagree with what is stated by choosing/
ticking ONE response ONLY for each question. .
Give comments and examples at the end of each section if you wish. (Comments are optional)
1. LEADERSHIP AND GOVERNANCE [20%] A. Leadership [10%]
No.
|
Criteria
|
Indicator
|
Criteria Score
|
A.1
|
Vision, Mission & Values
Our organisation’s leadership sets a clear vision with recognizable goals for the organisation and its employees.
|
Organisation
vision and mission statement; organisational goals
|
|
A.2
|
Our organisation’s leadership translates and communicates organisational goals practically and meaningfully for people from the lowest level to the highest.
|
Internal communications on organisation vision and mission statement;
organisational goals
|
|
A.3
|
Our organisation’s leadership is committed to the organisational values.
|
Employee Surveys
|
|
A.4
|
Sustainability
Our organisation’s leadership creates an environment for organisational performance improvement, the accomplishment of the organisational mission and strategic objectives, innovation, performance leadership, and organisational agility.
|
Employee surveys (satisfaction with management); Organisation’s Performance Results
|
|
A.5
|
Our organisation’s leadership creates a workforce culture that delivers a consistently positive customer experience and fosters customer engagement.
|
Employee surveys (satisfaction with management); Culture audits; Customer Feedback
|
|
A.6
|
Our organisation’s leadership creates an environment for organisational and workforce learning.
|
Employee surveys; Learning Programmes
|
|
A.7
|
Our organisation’s leadership participates in organisational learning, succession planning, and the development of future organisational leaders.
|
Employee surveys; succession planning process; the number of managers involved
in mentoring future leaders
|
|
A.8
|
Our organisation’s leadership develops and enhances their leadership skills.
|
Leadership Development Programme; Training records; Personal Development Plans;
|
|
A.9
|
|
