EmployeroftheYearAwar d employer of the year awards (eya) 2013 “Improving Business Competitiveness” questionnaire for management/ head of hr



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Change Management

Our organisation uses a structured change process that achieves change goals. Any planned change

initiative has clear objectives that are consistently communicated.


Change Management Programme/Plan; Employee Surveys; Impact of Change Reports; Feedback Reports/letters; Complaints



Total






















Category Score






















Weighted category Score
























COMMENTS      
3. CORPORATE SOCIAL RESPONSIBILITY [15%]


No.

Criteria

Indicator

Criteria Score

1

Policy

Our organisation has a policy on corporate social responsibility (CSR) linked to our organisational values.



CSR Policy; Strategic Plan; Communication Policy



2

Leadership Commitment

Our organisation’s leadership is fully committed to discharging its legal, ethical and societal responsibilities.



Performance Appraisal; External Awards or Recognition



3

Values Communications and Ethics Training

Our organisation regularly communicates the organisation’s values and provides periodic ethics training to employees.



Internal communication documents



4

Employee Involvement in

CSR

Our organisation encourages employees to participate in CSR activities organized internally and externally.



CSR Policy; Employee Volunteer Programmes; CSR Activities attendance records



5

Community & Donations Our organisation gives regular financial support to local community activities and projects including offering training and employment opportunities for community members and procuring

goods and services from local businesses.



Annual CSR Report; CSR Budget; Monetary Value of Donation; Suppliers List and Contacts



6

Health, Safety and

Environment

Our organisation has instituted measures to reduce the health, safety and environmental impact associated with its activities, processes, products or services.



Control measures; Inspection Records



7

Compliance to local laws and regulations

Our organisation complies with all local laws and regulations.



Audit Reports; Inspection Reports



8

Code of Conduct/Ethics Our organisation has a written Code of Conduct that describes the organisational value system, ethical principles and the ethical rules that guide employee behaviour. The Code of Conduct is known and observed by all employees, partners and suppliers.

Code of Conduct; Training Records






No.

Criteria

Indicator

Criteria Score

9

Supply Chain

Our organisation engages in honest and fair dealings in all its transactions and has a process

to ensure effective feedback, complaints resolution, timely payment of suppliers’ invoices, consultation and/or dialogue with customers, suppliers and partners.


Service Agreements/ Supplier Contracts; Customer/Supplier Feedback Forms



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