EmployeroftheYearAwar d employer of the year awards (eya) 2013 “Improving Business Competitiveness” questionnaire for management/ head of hr
- Bu səhifədəki naviqasiya:
- Category Score
- Weighted category Score
- COMMENTS 4. QUALITY AND PRODUCTIVITY [15%]
- Vision, Mission Values
- Performance Management
| Monitoring and Evaluation Our organisation has a system for tracking and monitoring the impact of its CSR initiatives to assess performance. The results are shared with the governance board, employees, customers, shareholders, beneficiary communities, suppliers, partners and regulators.
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Annual CSR Report; Beneficiary Testimonials; Communications/ Press Releases | |||||||
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Category Score |
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Weighted category Score |
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COMMENTS
4. QUALITY AND PRODUCTIVITY [15%]
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No. |
Criteria |
Indicator |
Criteria Score |
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1 |
Vision, Mission & Values Our organisation’s employees are aware of and have access to the organisation’s mission, aims and objectives. |
Employee surveys; Communication plan; Communication media used e.g. Handbook; posters; intranet; annual report |
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2 |
Our organisation’s leadership provides effective strategic management and leadership and is committed to productivity performance and quality (in supporting higher profitability as well as employee and customer satisfaction).
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Employee surveys (satisfaction with management); Organisational strategy; frequency of management meetings and actions taken; leadership involvement in quality improvement activities; leadership performance feedback |
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3 |
Performance Management Our organisation has a robust process for scrutinizing the organisation’s management and performance. Our organisation’s employees are regularly informed of the financial performance of the organisation. |
Key Performance Indicators (KPIs); Performance evaluation process |
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4 |
Research Our organisation uses benchmarking to evaluate how the organisation is performing in relation to comparators and the market norms. |
Benchmarking Reports; Number of improvements made to existing products/services and/or processes |
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5 |
Our organisation has an effective customer comment/feedback system and takes actions and improvements based on the feedback received. |
Customer feedback system; Actions taken, customer retention records; customer acquisition records |
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6 |
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