EmployeroftheYearAwar d employer of the year awards (eya) 2013 “Improving Business Competitiveness” questionnaire for management/ head of hr

No.	Criteria	Indicator
Criteria Score
10	Recognition Our organisation recognizes employees for achieving personal and organisational goals and objectives.	Number of employees recognized in the last 6 months; number of recognition events and awards to staff planned for the next 6 months	
Total
Category Score
Weighted category Score

COMMENTS      
5. DISABILITY INCLUSIVE WORKPLACE/EMPLOYER [15%]

No.	Criteria	Indicator	Criteria Score
1.	Disability Policy Our organization has a functional disability policy	Disability Policy available at HR office/ on website if applicable	
2.	Our organization handles employees with disability in accordance with organization’s disability policy	Employee surveys	
3.	Recruitment & Hiring processes Our organization ensures that job adverts are accessible to people with disabilities (PWDs) and encourages them to apply for all positions	Available job adverts which states PWDs are encouraged to apply Job adverts disseminated in ways / forms which are accessible to PWDs	
4.	Our organization ensures that all PWDs who meet the minimum qualifications are interviewed in an accessible environment ( spacious room with enough light, friendly information and communication systems, sign language interpreter available)	Presence of an accessible room Presence of disability friendly interview information and communication systems List of short listed candidates with disabilities available at HR office	
5.	Staffing and Staff Development Our organization has employees with disabilities	Number of employees with disabilities in the organization Employee surveys	
6.	Employees with disabilities have equal access to promotion / management/decision making positions	Number of managers with disabilities Employee surveys	
7.	Employees with disabilities enjoy the same career development opportunities as employees without disabilities	Number of employees with disabilities vs those without disabilities who have benefited from professional development activities. Employee surveys Staff development plan	
8.	Reasonable Adjustments Our organization ensures physical working environment is accessible to PWDs	Accessibility audit reports Presence of ramps, wide doors, lift for storey building etc	
9.	Working system is developed in such a way that it accommodates the specific needs of employees with disabilities	Availability of the working systems that cater for the specific needs of employees with disabilities Employee survey	
10.	All important information and communication is provided in a format which is accessible to employees with disabilities	Availability of information in various accessible formats Availability of sign language interpretation services	

No.	Criteria	Indicator	Criteria Score
11.	Attitudes towards PWDs Our organization promotes inclusive environment for PWDs	Reports on social events that employees with disabilities have participated Good relationship between employees with disabilities and non disabled employees	
12.	Our organization ensures that all staff and management are aware of disability issues and are able to work with employees with disabilities	Attendance on disability awareness training Employee surveys	
13.	Retention Our organization ensures that disability is not used as a criteria for retrenchment	Documented retrenchment criteria available at HR office Employee surveys	
14.	An employee who acquires disability at work place is not terminated from his job	Human Resource Policies of the organization Employee surveys	
15.	Awareness and compliance to PWDs Act of 2010 Our organization ensures that management team is aware of the PWDs Act of 2010	Attendance of management team in disability awareness training Employees with disabilities are handled in accordance with PWD’s Act of 2010 PWD Act of 2010 available in the office	
16.	Our organization complies with the PWDs Act 2010 on employment of PWDs	3% of 20 employees and above are PWDs Workplaces are accessible to employees with disabilities	
Total
Category Score
Weighted category Score

COMMENTS     
6. WORKFORCE FOCUS [15%]

No.	Criteria	Indicator	Criteria Score
1	Human Resource Policy and Practice Job Classification System: Our organisation uses a formal system for classifying jobs, skills and qualifications required for each classification. The job classification system is used for other HR planning and staffing functions.	Job classification system	
2	Compensation and Benefits: Our organisation has a formal system for determining the salary scale and benefits provided to each job classification. The system is used consistently and is understood by all employees. The system is also used to determine salary increases and merit awards.	Salary planning process; salary structure; salary review process; merit increase process; benefits planning process	
3	Recruitment, Hiring, Transfer and Promotion: Our organisation has a formal process for recruiting, hiring, transfer, and promotion based on established criteria. The formal systems are monitored and used in all hiring, transfer, and promotion decisions.	Criteria/Process for recruitment, hiring, transfer and promotion processes	
4	Orientation Programme: Our organisation has a formal orientation programme for new employees. The programme is implemented on a regular basis and emphasizes the mission, goals, and performance standards expected, and also makes people feel welcomed and valued.	Orientation programme; Orientation programme outline; Training Plan; Orientation attendance records	
5	Policy Manual: Our organisation has an updated policy manual that is made available to all employees. The policy manual is used as a reference guide for all employment matters in the organization and is reviewed and updated regularly.	Policy manual/ employee handbook; policy manual circulation list; procedure for disseminating policy information to employees; Training records	
6	Discipline, Termination, and Grievance Procedures: Our organisation has formal procedures for handling discipline, termination and grievances based on clear performance standards. The procedures are known to all employees and are used consistently.	Procedure for handling discipline, termination and grievances; performance standards; procedure for disseminating policy information to employees; Training records	

No.	Criteria	Indicator	Criteria Score
7	Relationship with trade union/staff association (where applicable): Our organisation has clearly defined roles and responsibilities in relation to trade union issues. The HR Department and the union work together to resolve issues and prevent problems.	Trade Union recognition/ Staff association documents; Collective Bargaining Agreement (CBA)	
8	Labour Law Compliance: Our organisation undertakes a regular review of the HR policies to ensure compliance with local and/or national labour law. The HR policy and practice is adjusted as needed to be in compliance with the local and/ or national labour law.	Labour law compliance review records; audit reports	
9	Performance Management Job Descriptions: Our organisation has complete and current job descriptions for every employee. The job descriptions are reviewed regularly and clearly specify the duties and lines of supervision.	Updated job descriptions (percentage of employees with job descriptions); Audit reports; Employee surveys	
10	Staff Supervision: Our organisation has a clear system of supervision. Supervisors understand their roles and lines of authority and meet regularly with their employees to develop work plans, evaluate performance, and publicly recognize staff for their achievement. Supervisors increase staff performance by assisting staff with professional development plans and encourage them to learn new skills.	Job descriptions; Performance planning and review meetings; Performance coaching meeting records; department meeting minutes; performance development plans	
11	Evaluation: Our organisation has a formal performance planning and review system in place. Supervisors and employees develop work plans and performance objectives jointly and performance reviews are conducted on a regular basis. Orientation sessions and a manual are provided to all staff. Reviews are used for personnel decisions.	Performance Management Policy; Appraisal forms; Appraisal records; Training plan; Training records; HR planning process	
12	Budget Our organisation’s staff budget is aligned with the HR plan and is reviewed and adjusted when required.	HR Budget; HR Plan	

No.	Criteria	Indicator	Criteria Score
13	Training and Development Staff Training: Our organisation has a formal training programme based on a formal process of assessing staff needs that is linked to the organisation’s key priorities needs. Training is made available to all staff. The organisation evaluates training results.	Training Policy and related plans; Training needs assessment; Training assessment	
14	Management and Leadership Development: Our organisation makes an effort to develop managers and future leaders through training, coaching, mentoring and challenging job assignments. A formal plan for management and leadership development is in place and there is an opportunity for everyone to participate based on performance and other established criteria.	Training Policy; Training needs assessment; Training plan; Coaching Plan; Mentoring Plan; Developmental assignments/projects; Programme/ attendance records; Eligibility criteria for participation in development programmes	
15	Recognition and Reward Our organisation has a formal programme for acknowledging employee performance through praise (private or public), awards and incentives.	Recognition Programmes; Award Records; Employee Surveys; Commendation Letters	
16	Employee Communications Our organisation uses structured communication methods to provide information about what and how work is to be performed. Employees are informed about changes that may affect them before they are implemented.	Communication media and methods; communication content; frequency of communication	
Total
Category Score
Weighted category Score

COMMENTS      



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