| Organisational Performance
Our organisation’s leadership takes an active role in reward and recognition programmes to reinforce high performance and a customer business focus.
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Recognition Programmes; Award Records; Employee Surveys; Commendation Letters
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A.15
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Our organisation’s leadership creates a focus on action to accomplish the organisation’s objectives, improve performance and attain its vision.
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Employee surveys (satisfaction with management); Organisation’s Performance Results
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A.16
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Change Management Our organisation’s leadership manages change effectively. Change initiatives are usually championed by senior levels.
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Change Management Programme/Plan; Employee Surveys; Impact of Change Reports; Feedback Reports/letters; Complaints
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Total
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Category Score
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