14h Lectures (7 sequences)

For everyone

• quality of life in general

For the planet

• International Standards on air, water and soil quality, and on emissions of gases and radiation

Standardization of screw threads helps to keep chairs, children's bicycles and aircraft together

• Standardization of screw threads helps to keep chairs, children's bicycles and aircraft together

• freight containers, international trade would be slower and more expensive without standards

• public transport and buildings is a problem if the dimensions of wheel-chairs and entrances are not standardized

• Standardized symbols to provide danger warnings and information across linguistic frontiers.

• Standardized protocols allow computers from different vendors to "talk" to each other

• More than half a million organizations in more 60 countries are implementing ISO

Membership of ISO is open to national standards institutes or similar organizations most representative of standardization in their country

• Membership of ISO is open to national standards institutes or similar organizations most representative of standardization in their country

• Member bodies
• Correspondent members
• Subscriber members
• individuals or enterprises are not eligible for membership
• ISO's national members pay subscriptions that meet the operational cost of ISO's Central Secretariat
• ISO standards are developed by technical committees comprising experts on loan from the industrial, technical and business sectors which have asked for the standards, and which subsequently put them to use.

Certification : refers to the issuing of written assurance (the certificate) by an independent, external body that has audited an organization's management system and verified that it conforms to the requirements specified in the standard.

• Certification : refers to the issuing of written assurance (the certificate) by an independent, external body that has audited an organization's management system and verified that it conforms to the requirements specified in the standard.

• Registration: means that the auditing body then records the certification in its client register

• Accreditation: refers to the formal recognition by a specialized body - an accreditation body

• Certification is not compulsory

ISO 9001, like all standards is subject to periodic review to determine whether it is still relevant, whether it needs to be updated or whether it should be discarded

• ISO 9001, like all standards is subject to periodic review to determine whether it is still relevant, whether it needs to be updated or whether it should be discarded

• The review period is around 5-6 years and for ISO 9001 it is designed such that whenever there are significant changes to be done (major revision) the next revision will be less significant (minor)

• Since the revisions issued in 2000 (implemented in 2003) were major, the 2008 one is minor; changes are more based on the clarification of the existing requirements rather than including new ones

1. Customer focus 2. Leadership 3. Involvement of people 4. Process Approach 5. System approach to management 6. Continuous Improvement 7. Factual approach to decision making 8. Mutually beneficial supplier relationships

• 1. Customer focus 2. Leadership 3. Involvement of people 4. Process Approach 5. System approach to management 6. Continuous Improvement 7. Factual approach to decision making 8. Mutually beneficial supplier relationships

Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations. Application of this principle is reflected in ISO 9001:2008 clauses 5.2, 7.2.3 and 8.2.1

• Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations. Application of this principle is reflected in ISO 9001:2008 clauses 5.2, 7.2.3 and 8.2.1

Application of this principle involves :

• Application of this principle involves :

• Researching and understanding customer needs and expectations.

• Ensuring that the objectives of the organization are linked to customer needs and expectations.

• Communicating customer needs and expectations throughout the organization.

• Measuring customer satisfaction and acting on the results

• Systematically managing customer relationships. Ensuring a balanced approach between satisfying customers and other interested parties (such as owners, employees, suppliers, financiers, local communities and society as a whole)

Leaders establish unity of purpose and direction of the organization. They should create and maintain the internal environment in which people can become fully involved in achieving the organization’s objectives. This principle is reflected in ISO 9001:2008 clauses 5.3, 5.4, 5.5, 6.1, 6.2

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