14h Lectures (7 sequences)

Establishing relationships that balance short-term gains with long-term considerations.

Pooling of expertise and resources with partners.

Identifying and selecting key suppliers.

Clear and open communication.

• Sharing information and future plans.

• Establishing joint development and improvement activities.

• Inspiring, encouraging and recognizing improvements and achievements by suppliers.

Three important standards in the family of ISO 9000 International Standard are:

• Three important standards in the family of ISO 9000 International Standard are:

• ISO 9000: Concepts, Principles, Fundamentals and Vocabulary

• ISO 9001: Sets the QMS Requirements to be met

• ISO 9004: Provides guidance for Continual improvement of organization’s overall performance

Internationally accepted management standard that has become a world benchmark for good management practice

• Internationally accepted management standard that has become a world benchmark for good management practice

• Generic standard i.e. any industry sector viz. manufacturing or service (education, hospitals, hotels, banks, transport, accountancy, etc.) can use it.

• Any type (private, public, government enterprise, etc) and any size of enterprise can use it (big, small or tiny)

1.0 Scope

• 1.0 Scope

• 2.0 Normative References

• 3.0 Terms and Definitions

• 4.0 Quality Management System Requirements

• 5.0 Management Responsibility

• 6.0 Resource Management

• 7.0 Product Realization

• 8.0 Measurement, Analysis & Improvement