14h Lectures (7 sequences)

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Establishing relationships that balance short-term gains with long-term considerations.

  • Pooling of expertise and resources with partners.

  • Identifying and selecting key suppliers.

  • Clear and open communication.



    • Sharing information and future plans.

    • Establishing joint development and improvement activities.

    • Inspiring, encouraging and recognizing improvements and achievements by suppliers.



    Three important standards in the family of ISO 9000 International Standard are:



    Internationally accepted management standard that has become a world benchmark for good management practice

    • Internationally accepted management standard that has become a world benchmark for good management practice

    • Generic standard i.e. any industry sector viz. manufacturing or service (education, hospitals, hotels, banks, transport, accountancy, etc.) can use it.

    • Any type (private, public, government enterprise, etc) and any size of enterprise can use it (big, small or tiny)







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